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I won the weekly challenge (I always win) it was even on the group chat warning that I won, but i didnāt get any of the prizes when I entered the game.
Hi Solitaire players! š Weāve just received an update from the Studio, and weāre happy to let you know that a fix has been rolled out to address the issue with missing rewards in the Weekly Challenge. š
Please make sure to update your game to the latest version to ensure the fix is applied correctly.
š Note: The fix is being rolled out gradually, so it may take a little time before you notice the effect on your side. If you still donāt see the rewards immediately, donāt worry, it should kick in soon!
Thank you again for your patience and for flagging this with us. Let us know below if things are working for you after the update!
Hi everyone! Thanks so much for flagging this issue. Just wanted to let you know that the Studio is aware and already working on a fix. š ļø @johamilton
I'm sorry you haven't received a response from support. Could you please provide me with your player ID so our experts can investigate? Please tap the green text to find your player ID:
How can I find my player ID in Candy Crush Solitaire?
Using your Player ID, our game experts can check where your emails are stuck and respond to you.
I emailed 3x and never received a response.
hello, I just had this happen to me yesterday as well I just updated my app and relaunched but nothing was rewarded. Thank you!
same thing happened to me.
This glitch hasn't been resolved yet. When are we getting our prizes? I placed number 1 last time and i'm hitting number 1 again, i'm afraid the coins can't be claimed again.
Same
Same, I didnāt get my rewards for winning the last two weekly challenges and Iām probably going to win for this week as well.
When Will We Get our rewards for the last 2 weekend? This is not ok!!
Can we at least get like a consolation coins because we spend so much to get coins so we can play and make it to the top of the weekly challenge and yet here we are not getting awards.
i have updated the app already and I still haven't received my weekly challenge awards.
This is the 2nd week I have not received my weekly challenger awards.
I never receive a reply either. Not even an acknowledgment email to say theyāve received my message
Hi @rehlich hmm, that's weird. I always get an automatic reply via email, and then I can reply myself and share my screenshots.
The problem is there is never a reply.
i never got any compensation
Das ist Betrug
Das ist heute Das 2. Mal, dass ich meine Belohnung fĆ¼r den 1. Platz vom Wochenwettbewerb nicht erhalten habe, letze Woche gab es wohl eine EntschƤdigug, aber im wert viel geringer, Das macht wĆ¼tend
2 weeks in a row Iāve not gotten my rewards for winning. Send me my stuff!
Hello everyone, I'm sorry if you didn't receive a reward from the weekly challenge. We can't replace it here in the community; we don't have the resources to do so.
Please contact support directly from your game. Go to Settings (the gear icon in the bottom left corner of the game) and then the question mark. At the very top under Highlights, you'll find the menu item "Investigation in progress...". Tap there and scroll all the way down to the Contact button. Use this button to describe your problem.
You'll first receive an automatic reply, and then you can respond yourself, for example, by adding screenshots.
The support staff are very friendly and helpful.
Sorry but still not working.
I have won the last 2 weekly challenges, updated the app but still not received any rewards.
And I have logged out and back in.
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me either..
same for me too
me too!! I didnāt get mine either.
Me either
I was #1 and am still waiting...could really use my reward prize right about now, lol
Thank you for working on this issue.
Me paso exactamente lo mismo
Is there is there a chance we can get some bonus items in addition to the weekly calendar to help us catch up with the other challenge we are trying to complete before they end
How long will it take?
I haven't received mine either
Me paso exactamente lo mismo, no quiero jugar y avanzar porque temo que se pierdan las monedas y las recompensas del premio
Are you going to tell us if it is fixed and reward us our winnings? I'm not going to play to try and win if no bonus is given.
you should be compensating all weekly winners with additional rewards / bonuses. Not getting winning rewards has impacted other ongoing events and should be compensated.
Lol same every week since I started playing. Sometimes I wonder if I'm playing against real people lol
Me too, I was in first place, they gave me a few gold coins and two bombs. You get a lot more for first place. I fought for a week and waited for my reward, which I was supposed to receive today. I am very upset.
A week ago, it was the same thing with the Star Tournament, but at least you don't have to wait a week for that.
When will this be fixed? I got first place and should have received the prizes when I opened the game today but nothing.
me too š
ciao a tutti anch io ho vinto la sfida settimanale ma non ho ricevuto la mia ricompensa
I am getting robbed of coins
Logging in my account
Hey there, Solitaire players! š Weāve seen some reports about the Bubblegum Buddies event where: - Player progress resets back to 0 - There are issues claiming rewards We want to assure you that these problems have already been reported to the Studio, and the team is actively looking into them. As soon as we hear moreā¦
porque en el nivel 868 para jugar se necesita 30.000 monedas
In the past the star tournament always automatically entered me when I finished the levels, but now it isn't. I don't know how to enter & I just want to play, I don't want to wait until new levels release! What can I do? I have already logged out & in, uninstalled & reinstalled, sent an email to support, etc.ā¦
ā ļø General Troubleshooting Steps: In case you experience a game crash or freeze, try these simple steps: Restart:Ā Force close apps and restart your device. Updates:Ā Check that you have the latest game and device updates. Memory:Ā Keep at least 2GB free storage for smooth gameplay. Connection:Ā Use WiFi instead of cellularā¦
Ever wondered how often new levels are released or what the latest one is? Youāre in the right place! Weāre keeping it fresh, fun, and full of cards every single week š šÆ Every Monday, we release 50 fresh levels. Whether you're catching up or always reaching the finish line, thereās something new waiting for you at theā¦
