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Last 2 wins on the weekly challenge I never received the winnings. What's the holdup? I worked hard to win! LOL.
I've checked the playstore and have not seen the update yet.
Hi @Heidi38 warm welcome to our community at Candy Crush Solitaire Saga♣️♦️♠️♥️
Did you update your game to version 1.13.49, which was released yesterday, and still haven't received a prize? Or do you still have the faulty version on your device?
I won weekly contest, but i did not get the prices, when i get it?
You're very welcome.
In the CCSOL family, we're always happy to help each other.
Thanks for the info and help. Much appreciated. I too lost 2 weeks rewards winning the weekly challenge. Oh well. LOL.
Hi @FrodoBaggins you can contact support for compensation. Here in the community, we don't have the resources to compensate players.
I play on an Android device and had the update about an hour ago. If you also have an Android device, go to the Google Play Store and search for Candy Crush Solitaire in the search bar. The update should then appear.
I'm currently back in first place, and my weekly challenge ends in about 10 hours. I can tell you exactly then whether the update really fixed the problem. By the way, I also missed my reward twice because of this bug.
I checked the playstore. No update as of today. Will check again later.
What about the past wins with no rewards? Will we be compensated?
Hi @FrodoBaggins There was a fix today. Please check your store to see if you can update your game to version 1.13.49. Run this update. You should then receive your weekly challenge rewards again in the future.
Hi there, and welcome to the Community! 🤗
I am sorry to hear you're not receiving your rewards for completing the Weekly Challenge.
To receive further assistance, please reach out to our Player Support team via game app or via Contact us, they're more equipped to help you with your rewards as best as they can.
Contact us
Here's a guide if needed:
Have a nice day! ⭐️
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