🚫 Why after earning stars the dice game takes them away?

dnumbers

I saw another post about it, but the person posting was not explaining it correctly. Here it goes, after you win a level and earn stars, go to the dice game “Roll around the world”, after rolling one or more dices, when you go back to the main screen, your recently earned stars will vanish. You will need to swipe up on the iPhone as if you are going to switch to another app, and when you are back in the game, your stars will be replenished. This is an annoying bug that has been there for months!

Developers should act. We are watching ads, generating you revenue, therefore we are paying for this service.

For reference, I also have the latest version 1.18.82 for iOS.

Tetem'

Hi and welcome to the Community! 🤗

I am sorry to hear that you're having issues with the game where you're having this issue with the stars initially vanishing and then reappearing.

Let's try a few things to solve that:

1. Restart the Game: Sometimes, a quick restart can fix issues.
2. Check Your Connection: Make sure you have a stable internet connection.
3. Update the Game: Make sure your game is updated to the latest version, as updates often fix bugs.
4. Log Out and Back In: Try logging out of your account and then logging back in. This might refresh your game and fix the issue.

If the issue remains and to receive further assistance, please reach out to our Player Support team via game app or via Contact us. Make sure to also include a screenshot or a screen recording if possible.

Here's a guide if needed:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Have a nice day! ⭐️

Tetem'

Hi and welcome to the Community! 🤗

I am sorry to hear that you're having issues with the game where you're having this issue with the stars initially vanishing and then reappearing.

Let's try a few things to solve that:

1. Restart the Game: Sometimes, a quick restart can fix issues.
2. Check Your Connection: Make sure you have a stable internet connection.
3. Update the Game: Make sure your game is updated to the latest version, as updates often fix bugs.
4. Log Out and Back In: Try logging out of your account and then logging back in. This might refresh your game and fix the issue.

If the issue remains and to receive further assistance, please reach out to our Player Support team via game app or via Contact us. Make sure to also include a screenshot or a screen recording if possible.

Here's a guide if needed:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Have a nice day! ⭐️