I lost all my progress

Question

I Lost my progress in solitarie.. I was level 10 and I change my device and I entered with my King account bug nothing still level 1

PummyRaj · Answer

Hello @adara🤗 Hearty Welcome back to the King Community!

I am sorry to hear that you lost your game progress!

Just for my clarification… can you please tell me which game you are playing?  And, which device are you using?

To reply back, please type in the empty box you see on the page!🍫♥️♣️

Diamond_Lim · Answer

Hello there and Welcome to the Solitaire Community! @adara 👋😄

Oh dear! We are really so sorry to hear about your game progress lost in this game! 😔

Don't worry! Let's try following these steps that we hope your game progress will be restored as soon as possible! ⬇️😊

* Restart the Game : Sometimes, a quick restart can fix these issues and problems.
* Check Your Connection : Make sure you have a stable internet connection.
* Update the Game : Make sure your game is updated to the latest version, as updates often fix these issues and problems.
* Log Out and Back In : Try logging out of your account and then logging back in. This might refresh your game and fix these issues and problems.

If this problem remains and receive further assistance, please reach out to the Player Support Team via game app or via Contact Us. You make sure also include these screenshots.

Here's a guide if needed :

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Cheers and Have a nice day! 👍🤞😄