Candy Crush Solitaire

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Candy Crush Solitaire

Discussions
Let’s talk Candy Crush Solitaire! Share tips, thoughts, or anything on your mind.
Support
Need a hand with the Candy Crush Solitaire? Ask your question here and get help from others!
How to Play
New to the game or curious about a feature? Learn more about Candy Crush Solitaire here!
Contest
Take part in contests and win Gold Bars or other goodies!

Premium season pass issue

There is some sort of a bug or glitch I'm not sure, or maybe it's intended to be this way by the devs: which is after clearing all main levels (1025), the premium season pass disappears and no longer showing in the main screen, how can we collect the rewards this way ??

Accepted answers

All comments

teeweiping

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3271878#Comment_3271878

Oh I see. 😅

Notoricah

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3271875#Comment_3271875

I did actually , and again I got the famous: we have forwarded this to our team and we will get back to you, stay tuned…

I'm not blaming them just to be clear, I respect the hard work they are doing and it's totally fine.

teeweiping

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3271708#Comment_3271708

Do you ask them again? If you ask again they will reply directly to your question. I myself always received such reply but I will ask them again.

Notoricah

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3271707#Comment_3271707

I reached support already and they just gave me the automated replies: you know the casual restart your phone, make sure it's up to date..... But these aren't an issue for me as everything checks up. I guess I'll just stop buying that season pass at least until they fix it

teeweiping

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3271703#Comment_3271703

Yes it's. Have to wait for an answer from @QueenB and @johamilton then.

Notoricah

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3271622#Comment_3271622

@teeweiping hi,

And yeah this makes sense I believe that's why it doesn't show up, but that means if I for instant bought it at late game , I won't be able to collect the rewards or something like that since it gets resetted every week, so how can someone collect them , kinda unfair if you ask me.

teeweiping

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3271520#Comment_3271520

You shouldn't delete your game as it will delete all your boosters.🫣

Regarding the season pass, it requires levels to keep progressing. I think maybe it's no more level to complete, so it disappears from your game.

Notoricah

@johamilton

Hi , I did all that, I even deleted the game and reinstalled it and nothing, this has been going on since the last version and the current version, and I've noticed I'm not the only one facing it, other people mentioned it on different threads too that it disappears once you clear all the levels

johamilton

https://community.king.com/en/candy-crush-solitaire/discussion/487706/premium-season-pass-issue

Hi Notoricah, I just opened up my game it is still on the main screen, so not sure why yours is not.

You might want to do a soft reset

Restart your game and device, log out from your account and log back in
Check if there are any updates for your game and device
Make sure you have at least 2GBs of free space and clear your cache

💕

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Accepted answers

All comments

johamilton

https://community.king.com/en/candy-crush-solitaire/discussion/487706/premium-season-pass-issue

Hi Notoricah, I just opened up my game it is still on the main screen, so not sure why yours is not.

You might want to do a soft reset

Restart your game and device, log out from your account and log back in
Check if there are any updates for your game and device
Make sure you have at least 2GBs of free space and clear your cache

💕

Notoricah

@johamilton

teeweiping

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3271520#Comment_3271520

You shouldn't delete your game as it will delete all your boosters.🫣

Regarding the season pass, it requires levels to keep progressing. I think maybe it's no more level to complete, so it disappears from your game.

Notoricah

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3271622#Comment_3271622

@teeweiping hi,

teeweiping

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3271703#Comment_3271703

Yes it's. Have to wait for an answer from @QueenB and @johamilton then.

Notoricah

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3271707#Comment_3271707

teeweiping

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3271708#Comment_3271708

Do you ask them again? If you ask again they will reply directly to your question. I myself always received such reply but I will ask them again.

Notoricah

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3271875#Comment_3271875

I did actually , and again I got the famous: we have forwarded this to our team and we will get back to you, stay tuned…

I'm not blaming them just to be clear, I respect the hard work they are doing and it's totally fine.

teeweiping

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3271878#Comment_3271878

Oh I see. 😅

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Need a hand with the Candy Crush Solitaire? Ask your question here and get help from others!
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Take part in contests and win Gold Bars or other goodies!

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