No Internet and problem logging in

Adyea
Adyea Posts: 5

Level 1
edited March 5 in Support

I have created the account with email, as you've not been accepting FB account and went to forgot password twice and changed it and I still can't login in the game and I get the No Internet error.

I keep getting the message that email and password combination are wrong, when I'm already logged in here on the portal.

Answers

  • johamilton
    johamilton Posts: 27,689
    https://community.king.com/en/candy-crush-solitaire/discussion/489328/no-internet-and-problem-logging-in

    Hi and welcome to the CC Solitaire family. I am so sorry you are having trouble with your sign in. You are correct, you cannot log in with your Facebook account.

    You can be signed into the King Community, yet the email or password is not matching when signing in on your game app. You can try the Forgot password again and make a new one on your King account and then on your app. They need to be the same.

    Have you played any levels as of yet? If you have, please do not delete your app. You will loose your levels. If not, then delete you app and download it again. Then try to log in.

    Please check your WIFI. Also, you could do a soft reset and turn your phone off and let it set a few seconds,then turn your phone back on and go to your game. πŸ€—

  • Adyea
    Adyea Posts: 5

    Level 1
    edited March 6

    I have tried to forget password twice already. I am at level 189

    Forget about wifi, I tried on data also. This evening I'm not even receiving the email to change my password!

    I am enjoying the game, but this is getting ridiculous really

  • Adyea
    Adyea Posts: 5

    Level 1

    Can you guys find a solution? I have made another password which again is working on the website and still the game is not login in!

  • johamilton
    johamilton Posts: 27,689
    https://community.king.com/en/candy-crush-solitaire/discussion/comment/3283082#Comment_3283082

    Hi, I am sorry you are still having this problem. It has been turned over to our team. Hopefully we will get a fix soon. I know it is very frustrating, but please have patience. We are working hard to get you going πŸ€—

  • Woody
    Woody Posts: 153
    edited March 11

    This is happening to me as well. I can't log in to my account. I use BW2&3 no problem. Fixed.

  • johamilton
    johamilton Posts: 27,689
    https://community.king.com/en/candy-crush-solitaire/discussion/comment/3284521#Comment_3284521

    Hi and welcome to the Solitaire family. I am so happy to hear that your problem was fixed! Thanks for letting us know πŸ€—

  • treblecierpke
    treblecierpke Posts: 1

    Level 1

    This is happening to me too. Says email and password combo isn't right, but they worked to log in here. Tried Forgot Password 3 times but never received email to change password.

  • Ranaq8
    Ranaq8 Posts: 1

    Level 1

    hi I can’t connect to the internet although all my other games there is internet

  • johamilton
    johamilton Posts: 27,689

    Hi @treblecierpke and @rana3 as of yesterday, they are still working on it. I am so sorry you are having this problem, but please have patience until we get a fix.

    Please be sure that you check for updates on your game.πŸ€—

  • Malak85
    Malak85 Posts: 4

    Level 1

    Facing same issue , actually i am in level 80 but its. Showing still level 1 here on website

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