Hi Traci 😃

First of all, thank you so much for being open and honest and for continuing to share how you feel. I really do appreciate the time you’ve taken, and I’m so sorry that the resolution didn’t come across in the way it was meant.

You’re absolutely right to expect better communication and a gesture that truly reflects your engagement with the game. I now understand that by the time the 1 piece was sent, you had already made more progress and even completed that card, which made it feel unnecessary or even a bit dismissive. That was never the intention as the piece was meant as a small step to make things right, but I completely see how it may have missed the mark.

You’ve been incredibly dedicated, not just in playing and supporting the game, but in how thoughtfully you engage with the community, too. Please know your loyalty and feedback don’t go unnoticed.

I’ll make sure to share your thoughts with the team, not just about this situation, but also as a reminder of how important it is that our actions match the effort and care our players put into the game 💛

Thanks again for being so genuine, and I really hope we can continue finding ways to make the game and the community space a positive place for you 🤗