Update your Game: Team's coin requests invisible

Hi Solitaire players! 🃏
Amazing Monday news 🙌 The fix is now live. To receive it, please make sure to update your game to the latest version: 1.15.97.

Thanks for sticking with us — that means a lot to us!

Hi Solitaire players! 👋

Thanks so much for reporting the issue with invisible coins. We really appreciate you flagging it and want to let you know that the Studio has already tackled the bug, and we expect the fix to be included in the upcoming game releases. While we don’t have an exact date for the hotfix just yet, we encourage you to keep your game updated to ensure you receive it as soon as it’s available.

We’ll make sure to let you know as soon as we hear more!

Apologies for the inconvenience this has caused, and thank you again for your patience! @johamilton

All comments

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3398156#Comment_3398156

What exciting news for all. Thanks for the update 🤩

FatalDragon

Mine coins request is still invisible to me and most of my team as well..…Please Help !?!?

It's been like this for weeks now, we've all lost out on a lot of coins from not being able to help each other anymore and I'm sure that's why I've had a few people leave my team as well !?!?

ErnavonPlüsch

Ich habe das selbe Problem. Neuestes update gemacht und seit dem keine münzanfragen mehr sichtbar. Weil nicht mehr geholfen wird (werden kann) habe schon 3 meine Gruppe verlassen :,(.

joyfullydreaded13

Still no coins for me :'(

My game is up to date and it has been a week. Will we be given the back pay? The team I'm in, we always hit the max helps and at $4,950 every day that comes to $34,650 for the week for me. That would be lovely!

still having this same problem!
not sure if this is my ID 15541979146

Techz_3712

Same issue 🤕

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3393748#Comment_3393748

Oops! It's broken again.

FatalDragon

I have the same Invisible Coins Request Issue and I think people are leaving my team because if it !?

It would be great if teams had an in-game message board to talk to each other so they could let me know why they're leaving etc. !?

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3393651#Comment_3393651

Thanks for the update Seven. Hope that other players get theirs back to running smooth also. 🤗

@johamilton

@rebelchild

Hi, I wasn't seeing my teammates' gold requests.

A few minutes ago, the game asked me to restart the game,.

and after restarting, everything returned to normal.

Joanne17

mine says “thanks” but never got the coins

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3391601#Comment_3391601

Hi Solitaire players! 👋

We’ll make sure to let you know as soon as we hear more!

Apologies for the inconvenience this has caused, and thank you again for your patience! @johamilton

cathyc73

I contacted Player Support when the advised steps did not work for me. This was the response …

Please note that special feature like these are bonus features in the game and therefore not designed to be there permanently. To help keep things fresh and interesting, our studio tweaks and introduces new features every so often. As such, they need to thoroughly check these during gameplay, so these special features may appear or disappear during ongoing tests, as well as during scheduled maintenance checks.

However, events and features in our games can temporarily disappear when there is a connection issue during login. This can be a hiccup, a peak in the signal, or a momentary signal loss.

Normally, it comes back after you do one of the following:

01- Play one level

02- Close the app and restart your device

03- Check that you have a stable connection

If these won't help it means the feature isn't available right now, yet it's great to know your appreciation for this feature though, and I will pass your feedback on to our Designers back at the Studio. In the meantime, be sure to keep your app updated, and you’ll have loads of adventures ahead!

PLNT

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3391601#Comment_3391601

I haven’t received the rewards for the Weekly Challenge, the final reward for the Chocolate Event, and also the Team Request rewards. I have already submitted several inquiries regarding these missing rewards, but I still haven’t received any reply.

I am having trouble too. Did the reset. Game is updated. Still the same.

https://community.king.com/en/candy-crush-solitaire/discussion/507038/teams-coin-requests-invisible

I am having the same problem. I did a soft reset. Still the same. Game is updated

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3391048#Comment_3391048

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3391151#Comment_3391151

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3391295#Comment_3391295

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3391577#Comment_3391577

Hi everyone for getting back to me. I am sorry it did not work out for you.

We have a wonderful team in Player Support. Please reach out to them through your game app or you can use this link. https://soporto.king.com/

🤗

LauraB2

I'm having the same issue as well. All guidance has been followed and still nothing :(

Jinbe

I’m also having the same issue, and I followed the troubleshooting steps. My friend on another device is having the same issue as well.

Welcome! 👋

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Accepted answers

Hi Solitaire players! 👋

We’ll make sure to let you know as soon as we hear more!

Apologies for the inconvenience this has caused, and thank you again for your patience! @johamilton

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3390111#Comment_3390111

All comments

henryhenry

Screenshot_2025-08-28-14-56-06-94_8ca120d94a84de9bd5d0835776f283b3.jpg

jamiSABB

please contact with King support team

https://community.king.com/en/candy-crush-solitaire/discussion/507038/teams-coin-requests-invisible

Hi and a warm welcome to the Candy Crush Solitaire community.

I am presuming that you usually are getting more traffic then what you are currently seeing. I did check mine and it looks full like it always is. It might just be a blip.

Please make sure that your game is updated. I know that there has recently been an update. the new update will read 1.14.188. I have not received it as of yet, but please check to see if you have.

Also you might want to do a soft reset on your game.

Log out of your game, turn your device off and let it sit for a few seconds. Turn device back on sign back in with your email and password.

Check to see if that helps. 💕

rehlich

Same here! I tried your suggestions above and the coin requests are missing. There are blank spaces where they would be. Any other suggestions?

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3390420#Comment_3390420

Hi and a warm welcome to the Solitaire community. I am so sorry that did not work. Have you received the update 1.14.188?

We have a great group of people in Player Support. Here is the link to get in touch with them

💕

henryhenry

yes, the version was already 1.14.188. tried to clean cache, didn't help as well

Dragoness33

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3390470#Comment_3390470

Hi there! Thanks for the guidance. I too have followed your troubleshooting tips and still have blank spots as others are reporting. Please advise how best to proceed

Screenshot_20250829_144342_Candy Crush Solitaire.jpg

Screenshot_20250829_115633_Candy Crush Solitaire.jpg

Jinbe

I’m also having the same issue, and I followed the troubleshooting steps. My friend on another device is having the same issue as well.

LauraB2

I'm having the same issue as well. All guidance has been followed and still nothing :(

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3391048#Comment_3391048

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3391151#Comment_3391151

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3391295#Comment_3391295

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3391577#Comment_3391577

Hi everyone for getting back to me. I am sorry it did not work out for you.

We have a wonderful team in Player Support. Please reach out to them through your game app or you can use this link. https://soporto.king.com/

🤗

https://community.king.com/en/candy-crush-solitaire/discussion/507038/teams-coin-requests-invisible

I am having the same problem. I did a soft reset. Still the same. Game is updated

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3391601#Comment_3391601

I am having trouble too. Did the reset. Game is updated. Still the same.

PLNT

cathyc73

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3391601#Comment_3391601

I contacted Player Support when the advised steps did not work for me. This was the response …

However, events and features in our games can temporarily disappear when there is a connection issue during login. This can be a hiccup, a peak in the signal, or a momentary signal loss.

Normally, it comes back after you do one of the following:

01- Play one level

02- Close the app and restart your device

03- Check that you have a stable connection

Hi Solitaire players! 👋

We’ll make sure to let you know as soon as we hear more!

Apologies for the inconvenience this has caused, and thank you again for your patience! @johamilton

Joanne17

mine says “thanks” but never got the coins

@johamilton

@rebelchild

Hi, I wasn't seeing my teammates' gold requests.

A few minutes ago, the game asked me to restart the game,.

and after restarting, everything returned to normal.

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3393651#Comment_3393651

Thanks for the update Seven. Hope that other players get theirs back to running smooth also. 🤗

FatalDragon

I have the same Invisible Coins Request Issue and I think people are leaving my team because if it !?

It would be great if teams had an in-game message board to talk to each other so they could let me know why they're leaving etc. !?