Catch the Troll and Seasons Pass

Question

@johamilton I am still having problems with catch the troll and Seasons Pass. I went to support they haven’t resolved the issue yet. Also i never got the badge i requested. Is there anything you can do? CC: @Diamond_Lim

Diamond_Lim · Accepted Answer

Hello there and Welcome back again! @Deal_One 👋😄

Oh dear! We are really so sorry to hear that you are still having problems with Catch The Troll Event and Season Pass event! 😔

Let's try following another steps to solve these problems that we hope these problems will be resolved and fixed on next time! ⬇️😊

* Restart the Game : Sometimes, a quick restart can fix these issues and problems.
* Check Your Connection : Make sure you have a stable internet connection.
* Update the Game : Make sure your game is updated to the latest version, as updates often fix these issues and problems.
* Log Out and Back In : Try logging out of your account and then logging back in. This might refresh your game and fix these issues and problems.

If this problems remains and to receive further assistance, please reach out to the Player Support Team via game app or via Contact us. Make sure to also include these screenshots.

Here's a guide if needed :

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Cheers and Have a nice day! 👍🤞😄

Deal_One · Accepted Answer

Okay @Diamond_Lim I have tried that already. I will try again.

Deal_One · Accepted Answer

I meant to say yes on answer question. @Diamond_Lim

Diamond_Lim · Accepted Answer

Oh... okay! @Deal_One 👌😅😁

johamilton · Accepted Answer

Hi @Deal_One , I am so sorry this still is not working in the mattter it should be.

I am presuming this is the thread that you had ~  Here

Is this correct? 🤗

Deal_One · Accepted Answer

@johamilton Yes it is. I have all the emails and screenshots to prove it. I need to get it taken care of because it is taking up a lot of storage on my iPhone.