QueenB

Community Manager

Comments

  • Hi @jun2x and welcome to the Community 😊 I just want to make sure I understand you correctly, are you talking about: something happening after level 60? Or is this about something outside the game? Could you please share a screenshot and explain a bit more what you mean? That will help us understand and guide you better.…
    in Hair Comment by QueenB 8:36AM
  • Hi @MeEsther, At the moment Candy Crush Saga doesn’t show your stored score on each level anymore, and there isn’t a single in‑game list of scores across levels. Is this something that interest you on having and why? This way, I can share the feedback ☺️
    in Scores Comment by QueenB 8:19AM
  • Hi @CherylTeoh and sorry about this 😞 If you’ve already tried multiple browsers + Incognito and it keeps coming back (while other accounts on the same PC are fine), it may be account-specific on the Facebook version. Best workaround: install the game from Windows app (Microsoft Store) and sign in with your Facebook to sync…
    in Unable to play for over 10 days, tried different browsers Comment by QueenB 8:18AM
  • Hi everyone and thanks for all the reports, and sorry you’re dealing with the freezing/crashing. I’ve read through everything here, and thank you @Alienscar for pulling the related posts together, super helpful. I’m looking into this and will share the feedback with Player Support and if this needs to be investigated by…
    in Recent Crashes 2/21/26 Comment by QueenB February 23
  • Hey @christinewupp, thanks for taking the time to put this together. The way you’ve laid it out (especially comparing accounts + adding the screenshots) makes it really easy to follow. I’ve read through the full post and I’m going to flag it to the studio so they can take a look from their side. If you notice anything else…
    in Unable to obtain any boosters: Feedback Comment by QueenB February 23
  • Hi @cemtrgcrls Can you tell us what happened?
    in back my level Comment by QueenB February 23
  • Hi @Angela3367 and welcome to the Community 😊 Candy Crush Saga is a free-to-play match-3 game, but it does not pay real money for winning levels. If you win levels or events, you can earn in-game rewards like: Gold Bars Boosters Lives Event prizes If you’ve seen something online about getting paid to play, please be…
    in How do i get paid Comment by QueenB February 23
  • Hi @11220729 I understand you’d like to get extra moves by watching ads. At the moment, ads for extra moves aren’t available on every account. They depend on different factors like testing groups, region, and availability. This means some players may see them, while others don’t and they can appear or disappear over time.…
    in Why am i not getting adverts for more moves ftom app Comment by QueenB February 23
  • You’re right, it’s getting close 😊 The official All Stars 2026 announcement will start rolling out next week, where we’ll share all confirmed details in one place. I know the curiosity is real, but hang tight just a little longer. Everything will be clear very soon 👀
    in It's Baaaaaaaaaaaaack Stealing QueenB's Thunder! Comment by QueenB February 23
  • Hi @simransaya In Candy Crush Saga, ads (like extra moves or rewards) are not guaranteed for every account. They depend on different factors such as testing groups, availability in your region, and other technical conditions. This means some players may have ads while others don’t, and they can also appear or disappear…
    in Why my account have not get adds Comment by QueenB February 23
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