QueenB

Community Manager

https://community.king.com/en/candy-crush-saga/discussion/458878/i-want-back-up-my-old-account Hi Jayparmar1199, welcome to the community 😊 If you want to backup your old account, here’s what you can do: Make sure you’re logged into the game with the old account you want to back up. You can log in using your King account…

https://community.king.com/en/candy-crush-saga/discussion/458877/watching-ads-to-get-more-moves Hi Adr1an1122, Thank you for bringing this to our attention. I'm sorry to hear about the issue with the ad not giving you the reward. Could you please provide a screenshot of the ad in question and also, the game app version you…

https://community.king.com/en/candy-crush-saga/discussion/458870/lost-all-my-boosters Hi Vazva and welcome to the Community 😃 I'm sorry to hear about the trouble with your boosters and the game accelerator. Unfortunately, boosters are stored locally on your device. This means that if you reinstall the game, you may lose…

https://community.king.com/en/candy-crush-saga/discussion/458866/game-gets-frozen-on-the-chocolate-box-screen-x-4-days Hi there and welcome to the community 😃 I'm glad to hear the feature works on your mobile device but may I ask what is the other platform you are having this issue on? Is it on Facebook via browser or…

https://community.king.com/en/candy-crush-saga/discussion/comment/3110051#Comment_3110051 Me again 😀 Can you let us know which game app version do you have installed? Thanks 🙂

https://community.king.com/en/candy-crush-saga/discussion/comment/3110051#Comment_3110051 Hi Christine, Thanks for pointing out the issue with level 2823 and for explaining it so well 🙌 Sorry about the trouble with those exploding candy bombs! I've shared your feedback with our level designers, and I included your cool…

https://community.king.com/en/candy-crush-saga/discussion/458840/the-app-couldnt-contact-so-i-cant-use-my-gold-its-just-contacting-app-but-not Hi Berihu, Sorry to hear you're having trouble connecting to the app. Let's try a few steps to resolve this issue: Check Your Internet Connection: Ensure you have a stable internet…

https://community.king.com/en/candy-crush-saga/discussion/comment/3109548#Comment_3109548 All done Mac59 😉

https://community.king.com/en/candy-crush-saga/discussion/comment/3108855#Comment_3108855 Hi Amoonmoon🌟 Yay, we're so happy to see your excitement😊 While you can't receive the badge a second time, we are thrilled to let you know that you can indeed donate your gold bars. Just let us know who you'd like to gift them to, and…

https://community.king.com/en/candy-crush-saga/discussion/comment/3108634#Comment_3108634 Sweet, thanks for getting back to me 😎 Should I add the Gold bars to your Candy Crush Saga game?