Snow_Rider

Community Manager

Hi everyone! Thank you for your continued patience, we know this issue has been going on for far too long, and it’s completely understandable that it’s frustrating. The missing items in the Cat’s Beanstalk are still being actively worked on, and the team hasn’t forgotten about it. While we don’t have a fix to share just…

Hello Pamala! 💛 I’m really sorry to hear this. The Beanstalk issue has been around for a while now, and we know how disappointing it is, especially when you’re unable to use your Stardust as intended. The team is still working on the fix, and I've heard that we can expect the fix soon. While I don’t have much more to share…

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Hey! You should still be able to play the event on random levels. Could you please confirm whether you’re able to make progress in Petopia when playing those levels?

From January 5 till February 1 😊

Thanks for your question! If you’re referring to the candies shown above the pets, that’s your pet asking for a little treat 😊 Move your pet to the matching factory so it can eat, and in return your furry friend will reward you with pet coins.

I’m really sorry to hear this, that’s definitely frustrating 😔 Please try following the troubleshooting steps to see if the event runs more smoothly on your device. It’s also important to stick to one device if possible, as switching between devices can sometimes cause interruptions. Let me know how it goes!

Hey there! Thanks for flagging level 9468 and sharing what you experienced. I’ve already passed your report on to the Studio so they can take a closer look. Fingers crossed the pets will be able to drop properly on that level soon ☺️

Hello @Peanut7139! I'm finally back. Hope you had a lovely winter break ☺️ Thank you so much for flagging this level and the difficulty with dropping pets. I’ve shared your feedback with the Studio so they can take a closer look. Fingers crossed the tasks around dropping pets will feel more manageable soon!

And, what are the other titles for game admins? I see 'moderator' a lot. What are the titles and responsibility, and does the support group actually exist anymore? All I get is canned replies: 'check discussions' or 'try the support tab.' it's insulting as I do those things first.... How do players know what's been shared,…