Comments
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You'd need to either contact the store or the app developer themselves, there should be a point of contact in a receipt you should of received. If you didn't get one you should probably check your Google Play account directly for it. Also, if you don't have password protection enabled for purchases, it might be a good idea…
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This seems to be happening to a lot of people who play on a Windows 10 PC. The good news is if you have a Window 10 PC you can download the game app from the Windows Store directly, much better than playing through a browser.
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In order to send lives and get the daily bonus your game needs to be connected to Facebook, best thing is to go through the steps here as it should solve it for you: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios
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Best thing to start with is going through the general troubleshooting to see if it improves anything: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
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He can't jump, the trick is to make sure the pet does not fall in that gap by keeping it filled: https://www.youtube.com/watch?v=rh2AdlJZOyo
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Because this is a new feature which looks to be in trial, it's likely that not all of the content is accessible yet.
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Does it not play out the same for you as it does here: https://www.youtube.com/watch?v=5ge8P-oX-4Q
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Is this for the Sugar Drops by any chance? I would of thought you could also claim rewards with a Kingdom account, is that what he was syncing his progress to or does he not sync and save his progress at all?
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Did you get an update or anything during that time?
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What's the timer for exactly, a roadblock or some special offer?