Comments
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If you have the game app for W10, try running this to see if it can find anything: https://support.microsoft.com/en-us/instantanswers/69e76f90-d54c-44cf-9851-c2d1542790db/run-the-troubleshooter-for-windows-apps For the issues on the Android you've got, best place to start is with the suggested troubleshooting given…
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You're only covered for "accidental purchases" if it was gold bars that your purchased and not won in game. You get what you pay for in the end.
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Which game app version do you have installed?
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That's because those features aren't available when playing on FB, I think their exclusive to Mobile and Tablet platform.
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Have a go at the general troubleshooting given here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
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What are you doing to go back on your Android, using the exit button in the game or are you using the "backspace" device button?
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Couple of things you can do, first check that your OS and game apps are all up to date. Another thing to make sure is that you've enough free memory available on your tablet.
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I've seen this happen to a lot of iOS users and this generally solves it: go into Safari and make sure you are logged into your FB account from the FB site directly. If you've already done that, clear cache from Safari and try again. When you hit connect in the game it should sign you into that account.
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If you have the app installed try to use this: https://support.microsoft.com/en-us/instantanswers/69e76f90-d54c-44cf-9851-c2d1542790db/run-the-troubleshooter-for-windows-apps Should hopefully fix that for you.
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Could you take a screenshot of this? Would be easier to work out where it's going wrong exactly.
