I cannot open the presents.

Billy123

I got my gems for 400 present opened no gold please give me my 10 gold back 

PummyRaj

Hello @Billy123!  Welcome to the "New" KING Community

I am thinking you are asking about the 10 Gold Bars in the game "DIAMOND DIARIES SAGA".  Looks like you have not received them after collecting 400 Diamonds? 

I am tagging this post to the Community Manager @Jelly_Jenny.  She will be able to help you with this issue

In the mean time, were you able to take a screen shot when this issue occurred?  It will be more helpful for the CMs to understand the issue & look into the issue when we provide as much details as possible and also some screen shots whenever possible.  Just an input for next time 

Hoping for the best!  Have great day/evening!

Jelly_Jenny

Hi @Billy123

Yes, like @Pummy_Raj mentioned a screenshot is always super helpful for us to understand the issue better. And if we need to notify the game studio about it, we would need as much information as possible. 

In the meantime I have added the 10 Gold Bars to your game in case you missed out on those. 

Have a great day! 

Jelly Jenny 

Billy123

Thank you very much it was just that one time when the counter returned and it didn't give me anything but since that it is working fine now thank you once again for returning my gold . This is the best game ever I love it ❤️❤️

ladyboss

I havent been able to open mine either. And when i did try to open it in another window it disappeared. Now i dont have any to open nor do i have any daily log in presents. Had this problem for 3 weeks now and still unsolved. 

ladyboss

I cant even collect my diamonds. They disappear as well

curibe1

It says there is an error and try later. I have been trying for 2 weeks. Player ID: 1019726764

Marusya

I have the same problem!

Jelly_Jenny

ladyboss said:

I havent been able to open mine either. And when i did try to open it in another window it disappeared. Now i dont have any to open nor do i have any daily log in presents. Had this problem for 3 weeks now and still unsolved. 

Hi ladyboss! Just to double check you are having this issue in Facebook? Not on mobile? 

Jelly_Jenny

@curibe1
@Marusya

You guys are playing in Facebook? This should be solved soon so many thanks for your patience. 

I have also added some Gold Bars to make up for these missed out ones. 

Have a Sassy day