Phone crashed and have lost my level

dazza2471

Hi I had got up to level 325 but when I opened the app today my phone reset and the game started from level 1, any ideas how I can get my place back?

Lucas_Yan_Maia

hi @dazza2471 how are you? 😄
Have you already connected with facebook or the king's account in the game? 🤨
because so it will be saved forever (unless you forget your account password, I think) 🤔
I hope this helps
have a sassy day💎🌎😁

Joseph45

Welcome to our wonderful and amazing community @dazza2471! Adding to what @dazza2471 said above, please read and follow all instructions found at the link below. I hope it helps! 
https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back/soporto.king.com/contact