Not receiving free lives

weens

When I get a key and unlock the chest and receive an hour (or however long) of free play, I never actually get it.  I used to but don't anymore.  It's obviously a glitch.  Can someone help me with this?  Thanks!

Jelly_Jenny

Hi @weens and welcome to our Brilliant Community

Currently we do not have any known issues with unlimited lives but if that happens a lot I would firstly recommend checking out these troubleshooting steps in case they help you to get back on track right away.

Also just to make clear, the unlimited lives cannot be saved for later. Once you have received them, they start running and cannot be paused even if you have the game closed. 

Next time you win unlimited lives, could you take a quick screenshot of the win and add it to this discussion so I can take a closer look. 

For instructions how to take a screenshot, please visit:

www.take-a-screenshot.org

If you're not clear on how to attach a picture to this thread, check out this link

Thanks  

Jelly_Jenny

Hi @weens and welcome to our Brilliant Community

Currently we do not have any known issues with unlimited lives but if that happens a lot I would firstly recommend checking out these troubleshooting steps in case they help you to get back on track right away.

Also just to make clear, the unlimited lives cannot be saved for later. Once you have received them, they start running and cannot be paused even if you have the game closed. 

Next time you win unlimited lives, could you take a quick screenshot of the win and add it to this discussion so I can take a closer look. 

For instructions how to take a screenshot, please visit:

www.take-a-screenshot.org

If you're not clear on how to attach a picture to this thread, check out this link

Thanks  

weens

Hi Jenny,
Did a reinstall and that seemed to remedy the issue. :-)
Thanks!

Jelly_Jenny

Awesome! Thanks for letting me know  

By the way in case you're interested in a friendly competition: you can try beating my score and win Gold here!