Why wont my game load?

candace39

I made it to.level 180 and the game will not load it keeps stopping. I uninstalled it and reinstalled it logged in and out restart my phone.... everything!

Diamond_Lim

Hello! @candace39 👋
Welcome to King Community! 
Here is the solved tips for your question by Community Team!
https://community.king.com/en/diamond-diaries-saga/discussion/246165/game-keeps-freezing-or-crashing-what-should-i-do/p1?new=1
I hope these help you to fix it to play! 👍
Have a SASSY weekend! ❤️

Diamond_Lim

Hello! @candace39 👋
Welcome to King Community! 
Here is the solved tips for your question by Community Team!
https://community.king.com/en/diamond-diaries-saga/discussion/246165/game-keeps-freezing-or-crashing-what-should-i-do/p1?new=1
I hope these help you to fix it to play! 👍
Have a SASSY weekend! ❤️

Jelly_Jenny

Hi @candace39 and a warm welcome from me too

If the steps above do not help, let us know your phone specific details so we can take a closer look

Like your device model, how much memory you have in your device and the app version number. 

Thanks! 

candace39

I have a Samsung note 9 and I have plenty of storage. I think since there is no option to sign in with the king login,.only for FB,then that is what is causing the glitch

Jelly_Jenny

The option to "register with email" (create a Kingdom account), "register with Facebook" (connect to Facebook) and "Login" (connect to existing Kingdom account) can be found all from the same place. It's the blue button under "Play". 

Are you having issues with connecting to Kingdom or Facebook? 

candace39

Actually it stops when I log in on fb

Jelly_Jenny

Okay, let's try these steps since you have already reinstalled the game app:

- Disconnect the game from Facebook if it's connected now

- Now, delete the Facebook App from your phone.

- Next, we need to go to Settings, then App Management, now choose the app and Clear Cache.

- Finally, open the game select Connect, this should open a Google Chrome window for you to sign in to Facebook.

- Reinstall the Facebook app if you like

I hope this helps!