Why wont my game load?

candace39candace39 Posts: 6
I made it to.level 180 and the game will not load it keeps stopping. I uninstalled it and reinstalled it logged in and out restart my phone.... everything!

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  • Jelly JennyJelly Jenny Posts: 1,506 Community Moderator
    Hi @candace39 and a warm welcome from me too :)

    If the steps above do not help, let us know your phone specific details so we can take a closer look :eh:

    Like your device model, how much memory you have in your device and the app version number. 

    Thanks! 


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  • candace39candace39 Posts: 6
    I have a Samsung note 9 and I have plenty of storage. I think since there is no option to sign in with the king login,.only for FB,then that is what is causing the glitch
  • Jelly JennyJelly Jenny Posts: 1,506 Community Moderator
    The option to "register with email" (create a Kingdom account), "register with Facebook" (connect to Facebook) and "Login" (connect to existing Kingdom account) can be found all from the same place. It's the blue button under "Play". 

    Are you having issues with connecting to Kingdom or Facebook? 

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  • candace39candace39 Posts: 6
    Actually it stops when I log in on fb
  • Jelly JennyJelly Jenny Posts: 1,506 Community Moderator
    Okay, let's try these steps since you have already reinstalled the game app:

    - Disconnect the game from Facebook if it's connected now
    - Now, delete the Facebook App from your phone.
    - Next, we need to go to Settings, then App Management, now choose the app and Clear Cache.
    - Finally, open the game select Connect, this should open a Google Chrome window for you to sign in to Facebook.
    - Reinstall the Facebook app if you like

    I hope this helps!

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    Candy Crush Saga competition: Match the Candy character with their name and win Gold Bars here! 
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