no new levels and been bounced back

Jaz_KerryJaz_Kerry Posts: 10
I was stuck waiting for new levels having reached the end, yet again, I do wish you would not release games until they are fit to play btw, but now I find I have been bounced back to the boarding gate at 835 and it will not let me progress!!
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Answers

  • Jelly JennyJelly Jenny Posts: 1,899 Community Moderator
    Hi @Jaz_Kerry :waving:

    The last level in Facebook is 890 but if you look up your user ID from below the game I can double check where your game is saved. Just scroll to the bottom of the page and click on "My user ID". 

    Thanks! 


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  • Jaz_KerryJaz_Kerry Posts: 10
    1431495265
  • Jaz_KerryJaz_Kerry Posts: 10
    oh and now bounced to the boarding gate at 875 and wont let me progress 

  • LimLim Posts: 4,790 Legend
    Okay! @Jaz_Kerry πŸ‘Œ
    I will call @Jelly Jenny again! 

    Hello! @Jelly Jenny πŸ‘‹
    Finally Jaz Kerry gives user ID to answer you today! πŸ˜‰

    @Jaz_Kerry, I mentioned you also check this game's contest for you, you pick up two cards but you cannot pick up two same cards by previous players! If you want to pick up one same card and one different card, it's okay to be counted! This contest will finished on 20th August. It's almost over, hurry up! ( After this contest ended, if you got same cards to win gold bars when you feel lucky! )

    Have a SASSY weekend! β™₯️

    πŸ’ŽπŸŒŸ Hello! I am Diamond Diaries Expert Player. I just like Charlie the helpful bird to help you pass any level and Lucy to complete Bernadetta's mission everywhere! πŸŒŸπŸ’Ž

    πŸ’Žβœ¨I am shining like a diamond!βœ¨πŸ’Ž

    πŸ’ŽπŸ’  Diamond Diaries Saga πŸ’ πŸ’Ž

    How many levels?: 1010 levels currently! 

    ** Remember 15 new levels will released every two Thursdays **

    ✨ Use your finger to link the charms! Sassy! ✨


  • Jelly JennyJelly Jenny Posts: 1,899 Community Moderator
    edited August 14
    Thanks @Lim!

    @Jaz_Kerry I checked your game now and can confirm that your game is saved at level 891. So once more levels are released you can play on from the correct spot. 


    New to Candy Crush Saga or Community? Check out Beginner's Corner here!
    New competition in Candy Crush Saga! Check it out here!
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  • Jaz_KerryJaz_Kerry Posts: 10
    I was beyond 891 when it bounced me back and that still does not explain why I am stuck now at boarding gate 875 if you are saying at the least I should be able to progress to 891
  • PummyRajPummyRaj Posts: 5,078 Superstar
    Hello @Jaz_Kerry, Hearty Welcome to the Diamond Diaries section of our friendly King Community :) 

    I am sorry to hear about the issue in your game!!  What device are you using to play the game?  Is it a PC or a mobile gadget...  It was not mentioned in above posts!!  

    Talk to you soon!  Have a great rest of the day/evening!
  • Jaz_KerryJaz_Kerry Posts: 10
    Its a PC

  • PummyRajPummyRaj Posts: 5,078 Superstar
    Hello again @Jaz_Kerry :) 

    Thank you for replying back!  Are you playing ONLY on PC?  Did you ever played on a mobile device?  

    In my personal experience, I have noticed that some games work better on Mobile devices and these kind of issues works better too!  Is there a chance for you play on a phone or iPad?
  • Jaz_KerryJaz_Kerry Posts: 10
    No I only play games on the PC, and if the game is not really compatible with a PC etc why do you release it for them and not just keep it as a downloadable APP for mobile devices?
  • PummyRajPummyRaj Posts: 5,078 Superstar
    Hello @Jaz_Kerry, Thank you for replying back!

    Diamond Diaries is equally compatible on PC as well as Mobile device!  Sometimes, certain issues gets cleared when we change our device.  That's why, I have suggested you to check and play on a phone! 

    Even-though @Jelly Jenny sees you at level # 891, you are finding yourself at only #875!!  Sometimes, when we replay the level we are stuck at, will take us to our original level.  And sometimes, playing the current level on a mobile device clears the issue! 

    That's the reason I am asking whether you are playing on a Mobile device!     
  • Jaz_KerryJaz_Kerry Posts: 10
    I dont use mobile devices for games I just play via fb on my PC and I have re completed the level 3 times and still no progression
  • Jaz_KerryJaz_Kerry Posts: 10
    Any update on this issue please
  • queen_candy61whesterqueen_candy61whester Posts: 203 ✭✭✭✭
    I want in to more!!!! o:) o:) o:)
  • PummyRajPummyRaj Posts: 5,078 Superstar
    Jaz_Kerry said:
    Any update on this issue please
    Hello @Jaz_Kerry

    I sincerely apologize for my delayed response :(  I have missed out on the notification about your post in this thread!!  

    How is your game now?  Was the issue resolved?  Please let me know if I can be of further assistance!  

    Thank you very much for your patience!

    Have a great day/evening!  
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