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no new levels and been bounced back

Jaz_Kerry

I was stuck waiting for new levels having reached the end, yet again, I do wish you would not release games until they are fit to play btw, but now I find I have been bounced back to the boarding gate at 835 and it will not let me progress!!

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PummyRaj

queen_candy61whester said:

I want in to more!!!!

Hello @queen_candy61whester

Can you please tell us what is going on in your game? What level are you on right now?

PummyRaj

Jaz_Kerry said:

Any update on this issue please

Hello @Jaz_Kerry,

I sincerely apologize for my delayed response

I have missed out on the notification about your post in this thread!!

How is your game now? Was the issue resolved? Please let me know if I can be of further assistance!

Thank you very much for your patience!

Have a great day/evening!

queen_candy61whester

I want in to more!!!!

Jaz_Kerry

Any update on this issue please

Jaz_Kerry

I dont use mobile devices for games I just play via fb on my PC and I have re completed the level 3 times and still no progression

PummyRaj

Hello @Jaz_Kerry, Thank you for replying back!

Diamond Diaries is equally compatible on PC as well as Mobile device! Sometimes, certain issues gets cleared when we change our device. That's why, I have suggested you to check and play on a phone!

Even-though @Jelly Jenny sees you at level # 891, you are finding yourself at only #875!! Sometimes, when we replay the level we are stuck at, will take us to our original level. And sometimes, playing the current level on a mobile device clears the issue!

That's the reason I am asking whether you are playing on a Mobile device!

Jaz_Kerry

No I only play games on the PC, and if the game is not really compatible with a PC etc why do you release it for them and not just keep it as a downloadable APP for mobile devices?

PummyRaj

Hello again @Jaz_Kerry

Thank you for replying back! Are you playing ONLY on PC? Did you ever played on a mobile device?

In my personal experience, I have noticed that some games work better on Mobile devices and these kind of issues works better too! Is there a chance for you play on a phone or iPad?

Jaz_Kerry

Its a PC

PummyRaj

Hello @Jaz_Kerry, Hearty Welcome to the Diamond Diaries section of our friendly King Community

I am sorry to hear about the issue in your game!! What device are you using to play the game? Is it a PC or a mobile gadget... It was not mentioned in above posts!!

Talk to you soon! Have a great rest of the day/evening!

Jaz_Kerry

I was beyond 891 when it bounced me back and that still does not explain why I am stuck now at boarding gate 875 if you are saying at the least I should be able to progress to 891

Jelly_Jenny

Thanks @Lim!

@Jaz_Kerry I checked your game now and can confirm that your game is saved at level 891. So once more levels are released you can play on from the correct spot.

Diamond_Lim

Okay! @Jaz_Kerry 👌
I will call @Jelly Jenny again!

Hello! @Jelly Jenny 👋
Finally Jaz Kerry gives user ID to answer you today! 😉

@Jaz_Kerry, I mentioned you also check this game's contest for you, you pick up two cards but you cannot pick up two same cards by previous players! If you want to pick up one same card and one different card, it's okay to be counted! This contest will finished on 20th August. It's almost over, hurry up! ( After this contest ended, if you got same cards to win gold bars when you feel lucky! )

https://community.king.com/en/diamond-diaries-saga/discussion/263314/make-a-match-in-this-memory-game-and-win-gold-bars-round-3/p1

Have a SASSY weekend! ♥️

Jaz_Kerry

oh and now bounced to the boarding gate at 875 and wont let me progress

Jaz_Kerry

1431495265

Jelly_Jenny

Hi @Jaz_Kerry

The last level in Facebook is 890 but if you look up your user ID from below the game I can double check where your game is saved. Just scroll to the bottom of the page and click on "My user ID".

Thanks!