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love 24 hour free lives

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olgab
olgab Posts: 27 Level 2
on 9/20 was awarded 24 hours of free play -- lasted 2hours when I returned the lives were gone - 

Best Answer

  • PummyRaj
    PummyRaj Posts: 33,364 Candy Moderator
    Answer ✓
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    Hello @olgab, Hearty Welcome to the Diamond Diaries section of our friendly King Community :) 

    I am very sorry to hear about the issue in your game!!  I can understand how saddening and frustrating it can be to loose such a lovely booster!! 

    By any chance, did you take a screenshot when you won the 24 hours lives boosters?  If you could not, that's OK, but next time, please remember to take a screenshot and keep it for proof to show to the team!  

    Please provide your game user ID number though This LINK.  I will inform the Community Manager about it and they will be able to look into the issue :+1: 

    ** TO post back, please tap on "Type your Comment" box located below.  If you have a screenshot, tap on "Attach Image" icon located in the tool-bar and select "Choose Files" option to upload the picture from your device. 

    Talk to you soon!  Have a great weekend!   

Answers

  • PummyRaj
    PummyRaj Posts: 33,364 Candy Moderator
    Answer ✓
    Options
    Hello @olgab, Hearty Welcome to the Diamond Diaries section of our friendly King Community :) 

    I am very sorry to hear about the issue in your game!!  I can understand how saddening and frustrating it can be to loose such a lovely booster!! 

    By any chance, did you take a screenshot when you won the 24 hours lives boosters?  If you could not, that's OK, but next time, please remember to take a screenshot and keep it for proof to show to the team!  

    Please provide your game user ID number though This LINK.  I will inform the Community Manager about it and they will be able to look into the issue :+1: 

    ** TO post back, please tap on "Type your Comment" box located below.  If you have a screenshot, tap on "Attach Image" icon located in the tool-bar and select "Choose Files" option to upload the picture from your device. 

    Talk to you soon!  Have a great weekend!   

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