love 24 hour free lives

olgab

on 9/20 was awarded 24 hours of free play -- lasted 2hours when I returned the lives were gone - 

PummyRaj

Hello @olgab, Hearty Welcome to the Diamond Diaries section of our friendly King Community  

I am very sorry to hear about the issue in your game!!  I can understand how saddening and frustrating it can be to loose such a lovely booster!! 

By any chance, did you take a screenshot when you won the 24 hours lives boosters?  If you could not, that's OK, but next time, please remember to take a screenshot and keep it for proof to show to the team!  

Please provide your game user ID number though This LINK.  I will inform the Community Manager about it and they will be able to look into the issue  

** TO post back, please tap on "Type your Comment" box located below.  If you have a screenshot, tap on "Attach Image" icon located in the tool-bar and select "Choose Files" option to upload the picture from your device. 

Talk to you soon!  Have a great weekend!   

PummyRaj

Hello @olgab, Hearty Welcome to the Diamond Diaries section of our friendly King Community  

I am very sorry to hear about the issue in your game!!  I can understand how saddening and frustrating it can be to loose such a lovely booster!! 

By any chance, did you take a screenshot when you won the 24 hours lives boosters?  If you could not, that's OK, but next time, please remember to take a screenshot and keep it for proof to show to the team!  

Please provide your game user ID number though This LINK.  I will inform the Community Manager about it and they will be able to look into the issue  

** TO post back, please tap on "Type your Comment" box located below.  If you have a screenshot, tap on "Attach Image" icon located in the tool-bar and select "Choose Files" option to upload the picture from your device. 

Talk to you soon!  Have a great weekend!