Stuck on loading screen

Jefferson5Jefferson5 Posts: 10
The game has been stuck on the loading screen for weeks playing on an iPhone all updates are current have even uninstalled game and reinstalled with same issue stays on loading screen but can here the music in background

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  • Jefferson5Jefferson5 Posts: 10
    Model number mq7x2LL/A software version 13.1.2 iPhone 8 
  • apbikeapbike Posts: 1
    I have been having the same problem. 
  • kschaddkschadd Posts: 1
    I am having the same issue but it may be profile related. I tried it on my iPad, stuck on loading screen, tried it on my iPhone, which I don’t play on so the game wasn’t linked to my account, opened the game and didn’t get stuck, closed it, opened and linked to my account and it then got stuck on the loading screen. IPhone 8 Plus and iPad is 5th gen.

  • Jefferson5Jefferson5 Posts: 10
    I’m having the same issue sign in with my profile gets stuck on loading screen log out and you can start the game from the beginning even by doing there latest update from a few days ago same issues 
  • zaboukisszaboukiss Posts: 3
    Stuck today too and updates are all done, what’s happening...? What levels are unstuck now please ? 15 levels every 2 weeks is not much...
    Thank you for answer. Zabou.
  • LimLim Posts: 5,560 Game Expert
    edited October 23
    Hello! Everyone! 👋
    Sorry for my late reply! Because maybe their team is very busy! 
    Don't worry! I will mention @QueenRaffie will help you this issue! 😉
    I mentioned you to join this game's contests! 😉
    💎 Win free gold bars! Complete the word puzzle (Part 1) 💎
    And Part 2! 😉 (It's ended on 4th November 2019)
    If you complete these two puzzles, you can earn amazing Diamond Diaries Badge! 🏅
    Let's celebrate level 1000 on this game, so their team will notice us to join these 2 competitions!
    Click here 👇
    Week 1 Competition is 30 gold bars (From 17th to 24th October)
    Week 2 Competition is maybe some sassy gift (From 24th to 31st October) / (Coming Soon)
    I hope you love to join these contests! Good luck! 👍

    💎🌟 Hello! I am Diamond Diaries Expert Player. I just like Charlie the helpful bird to help you pass any level and Lucy to complete Bernadetta's mission everywhere! 🌟💎

    ✨ Get ready to use your finger to link the charms! Sassy!


  • LimLim Posts: 5,560 Game Expert
    zaboukiss said:
    Stuck today too and updates are all done, what’s happening...? What levels are unstuck now please ? 15 levels every 2 weeks is not much...
    Thank you for answer. Zabou.
    Hello! @zaboukiss 👋
    When you reached level 1010 completed, yes! You cannot reached next new level! Because level 1010 is currently last or max level! Stay tuned for new levels on next Thursday! 😉
    Have a SASSY weekend! ♥️

    💎🌟 Hello! I am Diamond Diaries Expert Player. I just like Charlie the helpful bird to help you pass any level and Lucy to complete Bernadetta's mission everywhere! 🌟💎

    ✨ Get ready to use your finger to link the charms! Sassy!


  • zaboukisszaboukiss Posts: 3
    Ok, you answered that new levels will be available next Thursday because level 1010 is the last one for the moment. It doesn’t explain why loading in the game isn’t possible since yesterday when all updates are done and I could play other levels waiting for new ones. Loading is still stuck ever since...And Thursday IS tomorrow. Thanks for setting the loading or telling when it can be fixed.

  • Jefferson5Jefferson5 Posts: 10
    Are you working on a fix for this game getting stuck on the loading screen when you use your profile it’s been hung up for over a month and the last update didn’t correct the problem this is the only king game that I have played that has so many issues 
  • QueenRaffieQueenRaffie Posts: 450 Community Manager
    Hello everyone! 

    For the newbees: Welcome to our Community :hurrah:

    If you still experiencing this issue, I would recommend you to follow these troubleshooting steps

    In case you lose any boosters just let me know
    I hope you're back on track soon! :chuffed:




    Diamond Diaries Saga- Win a badge and Gold Bars here
    Bubble Witch - Win Gold bars here! 

  • Jefferson5Jefferson5 Posts: 10
    I have tried all of your troubleshooting tips including a reinstall the game will not work under my profile when I disconnect from my profile game works fine starts me from level 1 I use the same profile for all king games I play and this is the only one with this issue 
  • Jefferson5Jefferson5 Posts: 10
    The game is still not loading after 6 weeks when trying to play under my profile have tried all of your troubleshooting  ideas including a reinstall game will play fine from level 1 without loading profile I was previously in the 600 levels before this issue every other king game I have installed works perfectly fine under this same profile the issue is with this game
  • QueenRaffieQueenRaffie Posts: 450 Community Manager
    Hello @Jefferson5 and @zaboukiss :)

    Thanks a lot for the information you provided 

    The Studio tried to reproduce it using the same devices you have but they couldn't
    So, we need your help!
    Would you be able to make a recording from the moment you open the game app until you run the loading issue? 
    Also, when you are not logged into your profile how you can play but as soon as you log in then the loading screen appears? 
    In this video, you can see how to do it. With your devices is very simple and will help us to understand better what you are experiencing. 

    Thanks and have a Brilliant day :3






    Diamond Diaries Saga- Win a badge and Gold Bars here
    Bubble Witch - Win Gold bars here! 

  • Jefferson5Jefferson5 Posts: 10
    When I hit play when logged into my profile it stays stuck on the loading screen with the music in the background when I log out of my profile and hit play the game loads correctly and starts you out at level 1 
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