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dragonville
dragonville Posts: 35 Level 2

every time I try to change my profile picture it says can’t upload we have stable WiFi cellular data and I’m not sure what to do

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  • Diamond_Lim
    Diamond_Lim Posts: 164,013 Diamond Diaries Moderator

    Hello there and Welcome back again! 👋😊

    How about you try following these steps that we hope this helps whilw you can change your own profile picture with connecting your King account as soon as possible. 👇😊

    1. Restart the game and browser app : Close all open apps and open your game ;

    2. Check for updates : Please make sure your game app, browser app and software of your device are up-to-date ;
    3. Memory : Make sure you have at least 2GB free memory. If you have less than this be sure to free up some memory to enable the game app and browser app to run as smoothly as possible.
    4. Reinstall : As a last resort, try deleting and then reinstalling the game. But please be aware that any Boosters or Extra Lives stored in the game may be lost after reinstalling the game, so it's worth trying to use them up before deleting and reinstalling the game.

  • Diamond_Lim
    Diamond_Lim Posts: 164,013 Diamond Diaries Moderator

    If you cannot still changing your own profile picture possible after you did try following all of these solve steps, please don't worry! You try following another steps here! 👇😉

    1. Open this game and Click on Play button.

    2. Click on three horizontal lines' button.

    3. Click on ❓ button.

    4. Tap on the search bar “How can we help?” and type in “Thanks”, then press enter.

    5. Select the article “Thanks for reaching out!”

    6. Scroll down to the end of it and tap on "Contact us".

    7. Enter a valid email address, then tell them for cannot still changing your own profile picture with connected your King account about your query in the text box.

    We hope they can help and answer you for changing your own profile picture with connected your King account as soon as possible too. 🤗

    Also thank you for continuing to play this game with us. 💎🤗

    You can also check here :

    🌶️ Hot right now in Diamond Diaries here 🌶️

    💎 Wanna to win more Diamond Diaries Saga's Badges? Check this out here! 🏅😉

    Also check here to learn more amazing linking skills on this game! 😉

    Have a wonderful and sassy day! 💎😄

  • Diamond_Lim
    Diamond_Lim Posts: 164,013 Diamond Diaries Moderator

    Okay! Thank you for your letting me know about you did try following all of these steps but you cannot still changing your own profile picture possible now. 🙏

    You tell them for your cannot still changing your own profile picture on Contact Us / Player's Support, please follow these steps here. 👇😉

    1. Open this game and Click on Play button.

    2. Click on three horizontal lines' button.

    3. Click on ❓ button.

    4. Tap on the search bar “How can we help?” and type in “Thanks”, then press enter.

    5. Select the article “Thanks for reaching out!”

    6. Scroll down to the end of it and tap on "Contact us".

    7. Enter a valid email address, then tell them for cannot still changing your own profile picture with connected your King account about your query in the text box.

    We hope they can help and answer you for changing your own profile picture with connected your King account as soon as possible too. 🤗

    Also thank you for continuing to play this game with us. 💎🤗

    You can also check here :

    🌶️ Hot right now in Diamond Diaries here 🌶️

    💎 Wanna to win more Diamond Diaries Saga's Badges? Check this out here! 🏅😉

    Also check here to learn more amazing linking skills on this game! 😉

    Have a wonderful and sassy day! 💎😄

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