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Lost all my boosters

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Alexandra_Taft
Alexandra_Taft Posts: 0 Newbie
in Support

Today I cleaned up my computer and all of my boosters are gone!!  My gold bars are there but I had 3 of everything.  :-(

Thanks for any help,

Alex

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Best Answer

  • Laura_Grosvenor
    Laura_Grosvenor Posts: 1,581 Level 4
    edited August 2018 Answer ✓
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    Hmmm Rich...now that is a mystery and a half. I have no clue what happened there. Was your game app updated (mine gets updated automatically and my phone always seems to be downloading/installing one game or another bc of these updates lol)--sometimes that messes things up. I will let the Moderator know about this too. Hopefully she will get back to you and straighten things out. :) Have a wonderful day!

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Answers

  • Laura_Grosvenor
    Laura_Grosvenor Posts: 1,581 Level 4
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    Alexandra, please be aware that when you clear the data and clean up your History, the boosters will be gone. They are stored locally, not on King's servers. I can let the Moderator know about this for you. Thanks for writing and have a nice day.

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  • RichTips
    RichTips Posts: 26 Level 2
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    Laura I won some yesterday, didn't clear cache, today they're gone.

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  • Laura_Grosvenor
    Laura_Grosvenor Posts: 1,581 Level 4
    edited August 2018 Answer ✓
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    Hmmm Rich...now that is a mystery and a half. I have no clue what happened there. Was your game app updated (mine gets updated automatically and my phone always seems to be downloading/installing one game or another bc of these updates lol)--sometimes that messes things up. I will let the Moderator know about this too. Hopefully she will get back to you and straighten things out. :) Have a wonderful day!

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  • Alexandra_Taft
    Alexandra_Taft Posts: 0 Newbie
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    Mine are back today.  Have no idea what happened but they are back!  Thanks!

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  • Laura_Grosvenor
    Laura_Grosvenor Posts: 1,581 Level 4
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    OOh! YAY! Alexandra, I am jumping up and down for you (almost literally lol)! I am so happy that it has been fixed. :) Don't ever be afraid to call on me if you need help. Have a great day and enjoy those boosters!

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