I have completed two jewels and can't receive my gold bars.

LadyCheron said:

Just wanted to follow up. I completed another piece of jewelry today and received my gold bars with no problem. Thanks for getting this fixed!

Music to my ears!

Many thanks for the follow up!

As the issue with not receiving rewards in Facebook is thankfully resolved, I will close this thread. It is just to keep us updated on things - if you have issues with rewards in the future you can always open a new thread

Thanks for reporting

Just wanted to follow up. I completed another piece of jewelry today and received my gold bars with no problem. Thanks for getting this fixed!

Shrlcookie9

I am having same problem with failing gifts. Can only play on Facebook Gameroom as it will not load for me on Facebook. Have done all cleaning, checking for updates, different browsers. nothing working. 3 boxes ID: 1120137991

silverkate said:

Hi, support team,

My game ID is ID: 1958134518
I've got the same problem, would you please support to check and bring my gold bar back. Thanks.

Players seem to be having this issue exclusively in Facebook - I have added some Gold bars to your game to make up for the missed out rewards. Hopefully you can collect your future rewards without a hitch

Thanks for your patience!

silverkate

Hi, support team,

My game ID is ID: 1958134518
I've got the same problem, would you please support to check and bring my gold bar back. Thanks.

@LadyCheron
Thanks! I've added some goodies to your game to make up for the missed out ones

@Nettemor
For you too! Although Facebook's Gameroom is not officially supported by us, it's likely that you would have the same issue in Facebook also. If you are also a mobile player, you shouldn't have issues there. Thanks for your patience

My game ID: 1000125563
the problem is in The gameroom 😢

My game ID is ID: 9868164252

Thank you very much. I don't have a smart phone at this time, so PC is my only option. Thank you for the compensation, and have a wonderful weekend.

@Ada_Melancon

Welcome to King Community and thanks for reporting about this!

Our game team is working on a fix for this error, so many thanks for your patience. In the meantime if you are playing on mobile too, you shouldn't have these issues. And if you do, please check if there's any game updates on pending.

I have added some Gold Bars to make up for these missed out ones

@LadyCheron @Nettemor

Hi! We're experiencing some issues with the rewards in Facebook so I'm glad you came here to report it.

It is frustrating but the issue should be soon fixed, rest assured. The holiday season and the time around it just delays all updates a little bit.

In the meantime however I can add some Gold Bars to replace these missed out ones. For that could you look up your Facebook ID. You can find it underneath your game, just click on "Find my ID".

Thanks!

Jelly Jenny

Same exact problem. Ticket-Id:7596141, first reported 19 Dec. TODAY I finally got a reply - to come to this site. Screenshot below. Would like to get this fixed. Switching to another browser makes the 'gift' go away, but I get no gold.

Image: https://us.v-cdn.net/6030983/uploads/editor/lp/9c3dbb4ss9jk.jpg

Image: https://us.v-cdn.net/6030983/uploads/editor/0o/oe1d13qasmlb.jpg

i have the same problem

Ada_Melancon

I am having the same problem with my game. Every time I try to open my gifts I get the same error message. I have also tried playing on different browsers, but I still have the same problem, and I'm running out of gold.

So, now I have 3 gifts I can't open. This is becoming a problem.

The gifts came back but are still not clickable.

LadyDionin said:

I tried in another browser but it appears my gifts are gone in that and my original browser. However I now have 34 gold. Thanks!

Okay, great! Thanks for checking that and hopefully your next rewards will show up without a hitch.

I tried in another browser but it appears my gifts are gone in that and my original browser. However I now have 34 gold. Thanks!

Thank you! I will try it in a different browser.

Nicely done, @Pummy_Raj! And many thanks for these details, @LadyDionin

We'll pass these onto the game studio, I'm sure this helps with the investigation. Could you do me a favor and see if you can get around the error message if you open the game with another browser?

You'll find the supported browsers here under "Recommended browsers".

In any case I have added some Gold Bars to your game so you have not missed any items.

Sorry for the inconvenience caused.

Jelly Jenny

Accepted answers

All comments

PummyRaj

Hello @LadyDionin! Welcome to the "New" KING Community

Can you please take some "Screen Shots" and upload them here? It will be very useful for the KING Team when we provide as much details as possible.

Please reply by pressing on "Quote" below my post OR click at "Type Your Comment"

Will talk to you soon

Pummy_Raj said:

Hello @LadyDionin! Welcome to the "New" KING Community

Can you please take some "Screen Shots" and upload them here? It will be very useful for the KING Team when we provide as much details as possible.

Please reply by pressing on "Quote" below my post OR click at "Type Your Comment" Will talk to you soon

Image: https://us.v-cdn.net/6030983/uploads/editor/ok/fcpj1etqro2o.png

Nicely done, @Pummy_Raj! And many thanks for these details, @LadyDionin

Thank you! I will try it in a different browser.

I tried in another browser but it appears my gifts are gone in that and my original browser. However I now have 34 gold. Thanks!

LadyDionin said:

I tried in another browser but it appears my gifts are gone in that and my original browser. However I now have 34 gold. Thanks!

Okay, great! Thanks for checking that and hopefully your next rewards will show up without a hitch.

The gifts came back but are still not clickable.

So, now I have 3 gifts I can't open. This is becoming a problem.

Ada_Melancon

i have the same problem

@LadyCheron @Nettemor

Hi! We're experiencing some issues with the rewards in Facebook so I'm glad you came here to report it.

It is frustrating but the issue should be soon fixed, rest assured. The holiday season and the time around it just delays all updates a little bit.

In the meantime however I can add some Gold Bars to replace these missed out ones. For that could you look up your Facebook ID. You can find it underneath your game, just click on "Find my ID".

Thanks!

Jelly Jenny

@Ada_Melancon

Welcome to King Community and thanks for reporting about this!

Thank you very much. I don't have a smart phone at this time, so PC is my only option. Thank you for the compensation, and have a wonderful weekend.

My game ID is ID: 9868164252

My game ID: 1000125563
the problem is in The gameroom 😢

@LadyCheron
Thanks! I've added some goodies to your game to make up for the missed out ones

silverkate

Hi, support team,

My game ID is ID: 1958134518
I've got the same problem, would you please support to check and bring my gold bar back. Thanks.