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Edited by CM: [Fixed!] My game is crashing!

karin0936
karin0936 Posts: 8

Level 2

edited April 29 in Support

I have a bug in level 3065.

All the options I did.

Nothing helps.

I wanna play my game.

Karin 0936

Best Answers

  • Diamond_Lim
    Diamond_Lim Posts: 165,464
    edited April 28 Answer โœ“

    Hello there and Welcome to Sweet King Community! @Dorthe69 ๐Ÿ‘‹

    I amย Diamond Limย (You can also called meย Limย is short as well). I am stillย Diamond Diaries Skill Masterย whileย Diamond Diaries Moderatorย right now. ๐Ÿ’Ž๐Ÿ˜Š

    Okay! Thank you for your letting us know you and mostly of theย players did try following all of these stepsย butย you still cannot playing the levels on this game possibleย due toย still crashing issuesย right now. Oh Dear! ๐Ÿ™

    I see some of the players can moving and playing the new levels on this game possible. However, Theyโ€™re still on the case! Theyโ€™ll do everything, they can to fix the issue quickly, so you can get back to your game later.

    Please be patience waiting until this crashing issue has been resolved and fixed fully. Also thank you for your understanding and continuing to play this game with us! ๐Ÿ™๐Ÿ’Ž๐Ÿค—

    Need further assistance? Feel free to tag me! ๐Ÿ˜‰

    Have a wonderful and sassy day! ๐Ÿ’Ž๐Ÿ˜„

  • Diamond_Lim
    Diamond_Lim Posts: 165,464
    edited April 28 Answer โœ“

    Hello again! All of Diamond Hunters who on this game. ๐Ÿ‘‹๐Ÿ˜„

    Woohoo! We have very awesome news as finally this crashing issue problem has been resolved and fixed while we are slowly getting back to normal on this game now! ๐Ÿ™Œ๐Ÿ˜„

    You make sure update the latest version of this game (Android - 1.77.0 / Apple - 1.77.0.0) firstย thenย you use the stable internet connectionย andย reopen playing this gameย again then we hope this crashing issue problem has been resolved and fixed fully while you can continue enjoy playing the new levels on this game as soon as possible now! ๐Ÿ‘๐Ÿ˜„

    Ifย this crashing issue problem hasn't been still resolved and fixedย while youย cannot still playing the new levels on this game after you did updated the latest version of this game already, please let us know and youย can continue commenting on this thread here. Then we will be happy to continue checking and helping you again. ๐Ÿ‘‡๐Ÿ˜‰

    Also thank you for continuing to play this game with us. All of Diamond Hunters! ๐Ÿ’Ž๐Ÿค—

    You can also check here :

    ๐ŸŒถ๏ธ Hot right now in Diamond Diariesย hereย ๐ŸŒถ๏ธ

    ๐Ÿ’Ž Wanna to win more Diamond Diaries Saga's Badges? Check this outย here! ๐Ÿ…๐Ÿ˜‰

    Also checkย hereย to learn more amazing linking skills on this game! ๐Ÿ˜‰

    Have a wonderful and sassy day! ๐Ÿ’Ž๐Ÿ˜„

ยซ13456716

Answers

  • veedee
    veedee Posts: 2

    Level 1

    edited April 28

    Anyone having trouble purchasing through Paypal when playing in FB games room

  • Diamond_Lim
    Diamond_Lim Posts: 165,464
    edited April 28

    Hello! @veedee ๐Ÿ‘‹

    Welcome to Sweet King Community! ๐Ÿ‘‘

    Are you still problem for purchase issue asย error message or purchase problemย on this game?

    Ifย you have purchased gold bars but haven't received gold bars, maybe you canย clickย this linkย to read andย follow troubleshooting steps of problem with your purchase on any deviceย that I hope this helps. (This solve discussion byย Community Team) ๐Ÿ˜‰

    If youย still cannot purchase gold bars while showed Internet error, maybe you can try again toย use Internet connection (strong WiFi or mobile data)ย then you click to purchase gold bars again that I hope this helps! ๐Ÿ˜‰

    Have a SASSY day! โค๏ธ

  • veedee
    veedee Posts: 2

    Level 1

    edited April 28

    Thanks for trying to help but that is not the problem - I can get through all the security to pay with Paypal but the game won't connect to Facebook to complete the purchase the page just hangs - I have spoken to FB but the problem is not their end, it is the game itself they think

  • Diamond_Lim
    Diamond_Lim Posts: 165,464
    edited April 28

    Thank you for your answering! @veedee ๐Ÿ˜Š

    Don't worry about this problem!ย ๐Ÿ˜‰ You can clickย here (Facebook)ย ๐Ÿ‘ˆ (Thisย solve discussion by Community Team) to read andย follow troubleshooting steps of this problem (crashing/Loading or other problems)ย that I hope this helps too! ๐Ÿ˜Š

    ** Ifย youย haveย followed these troubleshooting steps of this problem but it'sย not worked,ย please let me know and you can continue to comment on below here that I can help you again. **

    Have a SASSY day! โค๏ธ

  • pinifer
    pinifer Posts: 4

    Level 1

    edited April 28

    Whenever I try to start level 320 (which is level I am on) the app crashes.

    Troubleshoots I have already done:

    • Uninstall and reinstall the app to clear the data
    • Updated iOS version to the latest (17.4.1)
    • The app is up to date (I was already using the latest version when this started happening)
    • Reset my phone

    Information about my device:

    • iPhone, iOS version 17.4.1

    So far nothing helped so I won't be able to progress on the game. And I will lose the birds challenge :(

    Can you please help?

  • BQN537
    BQN537 Posts: 25,442
    edited April 28

    Hi @Diamond_Lim

    My game is just going straight back to my Home Screen on my iPhone,

    The game will load, but as soon as I press play it just goes straight to the Home Screen of my iPhone.

    I just tried to play an older level and that was fine but still wonโ€™t let me play my level.

    Any suggestions?๐Ÿคท๐Ÿปโ€โ™€๏ธ


  • BQN537
    BQN537 Posts: 25,442
    edited April 28
  • Diamond_Lim
    Diamond_Lim Posts: 165,464
    edited April 28

    Hello there! @BQN537 ๐Ÿ‘‹๐Ÿ˜Š

    Thank you for your asking this problem here. ๐Ÿค—

    Okay! Let me asking and reporting this problem to Community Team first, then we are waiting for their team will checking and answering for this problem then we hope this problem should be fixed on this game soon/later who have used any Apple devices. ๐Ÿ˜‰

    Please be patience waiting and also thanks for your asking this problem and continuing to play this game with us. ๐Ÿค—

    Have a wonderful and sassy day! ๐Ÿ’Ž๐Ÿ˜Š

  • Diamond_Lim
    Diamond_Lim Posts: 165,464
    edited April 28

    Hello there!ย @BQN537ย ๐Ÿ‘‹๐Ÿ˜Š

    Thank you for your asking this problem here. ๐Ÿค—

    Okay! Let me asking and reporting this problem to Community Team first, then we are waiting for their team will checking and answering for this problem then we hope this problem should be fixed on this game soon/later who have used any Apple devices. ๐Ÿ˜‰

    Please be patience waiting and also thanks for your asking this problem and continuing to play this game with us. ๐Ÿค—

    Have a wonderful and sassy day! ๐Ÿ’Ž๐Ÿ˜Š

  • Diamond_Lim
    Diamond_Lim Posts: 165,464
    edited April 28

    Hello there! @pinifer ๐Ÿ‘‹๐Ÿ˜„

    Welcome to Sweet King Community! ๐Ÿ‘‘๐Ÿ˜Š

    I amย Diamond Limย (You can also called meย Limย is short as well). I am stillย Diamond Diaries Skill Masterย whileย Diamond Diaries Moderatorย right now. ๐Ÿ’Ž๐Ÿ˜Š

    Thank you for your coming and asking this problem here. ๐Ÿค—

    Okay! We are very sorry for you cannot still playing the levels on this game right now after you did updated the latest version of this game and followed all of these troubleshooting steps with using your Apple device. ๐Ÿ˜ข

    So let me asking and reporting this problem to Community Team first, then we are waiting for their team will checking and answering for this problem then we hope this problem should be fixed on this game soon/later who have used any Apple devices. ๐Ÿ˜‰

    Please be patience waiting and also thanks for your asking this problem and continuing to play this game with us. ๐Ÿ’Ž๐Ÿค—

    You can also check here :

    ๐ŸŒถ๏ธ Hot right now in Diamond Diariesย hereย ๐ŸŒถ๏ธ

    Share your favorite boosterย here! โ˜„๏ธ

    ๐Ÿ“ฑ๐Ÿ’ป๏ธ What is the latest level in Diamond Diaries Sagaย here?

    ๐Ÿ’Ž Wanna to win more Diamond Diaries Saga's Badges? Check this outย here! ๐Ÿ…๐Ÿ˜‰

    Also checkย hereย to learn more amazing linking skills on this game! ๐Ÿ˜‰

    Have a wonderful and sassy day! ๐Ÿ’Ž๐Ÿ˜„

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