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Edited by CM: [Fixed!] My game is crashing!

karin0936
karin0936 Posts: 8

Level 2

edited April 29 in Support

I have a bug in level 3065.

All the options I did.

Nothing helps.

I wanna play my game.

Karin 0936

Best Answers

  • Diamond_Lim
    Diamond_Lim Posts: 167,313
    edited December 24 Answer ✓

    Hello there and Welcome to Sweet King Community! @Dorthe69 👋

    I am Diamond Lim (You can also called me Lim is short as well). I am still Diamond Diaries Skill Master while Diamond Diaries Moderator right now. 💎😊

    Okay! Thank you for letting us know you and mostly of the players did try following all of these steps but you still cannot playing the levels in this game possible due to still crashing issues right now. Oh Dear! 🙁

    I see some of the players can moving and playing the new levels on this game possible. However, They’re still on the case! They’ll do everything, they can to fix the issue quickly, so you can get back to your game later.

    Please be patience waiting until this crashing issue has been resolved and fixed fully. Also thank you for understanding and continuing to play this game with us together now! 🙏💎🤗

    Need further assistance? Feel free to tag me! 😉

    Have a wonderful and sassy day! 💎😄

  • Diamond_Lim
    Diamond_Lim Posts: 167,313
    edited December 24 Answer ✓

    Hello again! All of Diamond Diaries Hunters! 👋😄

    Woohoo! We have very awesome news as finally this crashing issue problem has been resolved and fixed while we are slowly getting back to normal in this game now! 🙌😄

    You make sure update the latest version of this game (Android - 1.77.0 / Apple - 1.77.0.0) first then you use the stable internet connection and reopen playing this game again then we hope this crashing issue problem has been resolved and fixed fully while you can continue enjoy playing the new levels in this game as soon as possible now! 👍😄

    If this crashing issue problem hasn't been still resolved and fixed while you cannot still playing the new levels on this game after you did updated the latest version of this game already, please let us know and you can continue commenting on this thread here. Then we will be happy to continue checking and helping you again. 👇😉

    Also thank you for continuing to play this game with us together now! All of Diamond Diaries Hunters! 💎🤗

    You can also check here :

    Hot right now in Diamond Diaries Saga here! 🌶️💎✨

    💎 Wanna to win more Diamond Diaries Saga's Badges? Check this out here! 🏅😉

    Also check here to learn more amazing linking skills in this game! 😉

    Have a wonderful and sassy day! 💎😄

«13456716

Answers

  • veedee
    veedee Posts: 2

    Level 1

    edited April 28

    Anyone having trouble purchasing through Paypal when playing in FB games room

  • Diamond_Lim
    Diamond_Lim Posts: 167,313
    edited April 28

    Hello! @veedee 👋

    Welcome to Sweet King Community! 👑

    Are you still problem for purchase issue as error message or purchase problem on this game?

    If you have purchased gold bars but haven't received gold bars, maybe you can click this link to read and follow troubleshooting steps of problem with your purchase on any device that I hope this helps. (This solve discussion by Community Team) 😉

    If you still cannot purchase gold bars while showed Internet error, maybe you can try again to use Internet connection (strong WiFi or mobile data) then you click to purchase gold bars again that I hope this helps! 😉

    Have a SASSY day! ❤️

  • veedee
    veedee Posts: 2

    Level 1

    edited April 28

    Thanks for trying to help but that is not the problem - I can get through all the security to pay with Paypal but the game won't connect to Facebook to complete the purchase the page just hangs - I have spoken to FB but the problem is not their end, it is the game itself they think

  • Diamond_Lim
    Diamond_Lim Posts: 167,313
    edited April 28

    Thank you for your answering! @veedee 😊

    Don't worry about this problem! 😉 You can click here (Facebook) 👈 (This solve discussion by Community Team) to read and follow troubleshooting steps of this problem (crashing/Loading or other problems) that I hope this helps too! 😊

    ** If you have followed these troubleshooting steps of this problem but it's not worked, please let me know and you can continue to comment on below here that I can help you again. **

    Have a SASSY day! ❤️

  • pinifer
    pinifer Posts: 4

    Level 1

    edited April 28

    Whenever I try to start level 320 (which is level I am on) the app crashes.

    Troubleshoots I have already done:

    • Uninstall and reinstall the app to clear the data
    • Updated iOS version to the latest (17.4.1)
    • The app is up to date (I was already using the latest version when this started happening)
    • Reset my phone

    Information about my device:

    • iPhone, iOS version 17.4.1

    So far nothing helped so I won't be able to progress on the game. And I will lose the birds challenge :(

    Can you please help?

  • BQN537
    BQN537 Posts: 25,547
    edited April 28

    Hi @Diamond_Lim

    My game is just going straight back to my Home Screen on my iPhone,

    The game will load, but as soon as I press play it just goes straight to the Home Screen of my iPhone.

    I just tried to play an older level and that was fine but still won’t let me play my level.

    Any suggestions?🤷🏻‍♀️


  • BQN537
    BQN537 Posts: 25,547
    edited April 28

    I am having the same problem.

    I have tagged @Diamond_Lim about it just waiting for a response.

  • Diamond_Lim
    Diamond_Lim Posts: 167,313
    edited December 24

    Hello there! @BQN537 👋😊

    Thank you for your asking this problem here. 🤗

    Okay! Let me asking and reporting this problem to Community Team first, then we are waiting for their team will checking and answering for this problem then we hope this problem should be fixed on this game soon/later who have used any Apple devices. 😉

    Please be patience waiting and also thanks for your asking this problem and continuing to play this game with us together now. 🤗

    Have a wonderful and sassy day! 💎😊

  • Diamond_Lim
    Diamond_Lim Posts: 167,313
    edited April 28

    Hello there! @BQN537 👋😊

    Thank you for your asking this problem here. 🤗

    Okay! Let me asking and reporting this problem to Community Team first, then we are waiting for their team will checking and answering for this problem then we hope this problem should be fixed on this game soon/later who have used any Apple devices. 😉

    Please be patience waiting and also thanks for your asking this problem and continuing to play this game with us. 🤗

    Have a wonderful and sassy day! 💎😊

  • Diamond_Lim
    Diamond_Lim Posts: 167,313
    edited December 24

    Hello there! @pinifer 👋😄

    Welcome to Sweet King Community! 👑😊

    I am Diamond Lim (You can also called me Lim is short as well). I am still Diamond Diaries Skill Master while Diamond Diaries Moderator right now. 💎😊

    Thank you for coming and asking this problem here. 🤗

    Okay! We are very sorry for you cannot still playing the levels on this game right now after you did updated the latest version of this game and followed all of these troubleshooting steps with using your Apple device. 😢

    So let me asking and reporting this problem to Community Team first, then we are waiting for their team will checking and answering for this problem then we hope this problem should be fixed on this game soon/later who have used any Apple devices. 😉

    Please be patience waiting and also thanks for your asking this problem and continuing to play this game with us together now. 💎🤗

    You can also check here :

    Hot right now in Diamond Diaries Saga here! 🌶️💎✨

    Share your favorite booster here! ☄️

    📱💻️ What is the latest level in Diamond Diaries Saga here?

    💎 Wanna to win more Diamond Diaries Saga's Badges? Check this out here! 🏅😉

    Also check here to learn more amazing linking skills in this game! 😉

    Have a wonderful and sassy day! 💎😄

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