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Finish level 5020

nicovanruler50
nicovanruler50 Posts: 2

Level 1

Hi peeps. Can anyone tell me how to finish this level. The diamonds go down but do not pass the line/border they normally pass. Can someone help me out there?

Thx and grtz Nico from Holland

Comments

  • Diamond_Lim
    Diamond_Lim Posts: 171,238
    edited 11:32AM

    Hello there and Welcome to Sweet King Community! @nicovanruler50 👋😄

    Oh dear! We are so sorry to hear about you are still stucking on this level due to the diamond cannot moving down to the next stage! 😔

    We check playing this level again, this level has been still no problem for us mostly right now. 👌😊

    Don't worry! To help you fix this level problem, you can try following these steps here! 👇😊

    Restart : Force close apps and restart your device.

    Updates : Check that you have the latest game and device updates.

    Memory : Keep at least 2GB of free storage for smooth gameplay.

    Connection : Use WiFi instead of cellular data.

    Clear Cache :

    🤖 Android : Settings > Apps > Diamond Diaries Saga > Storage > Clear Cache

    🍏 iOS : Settings > Safari > Clear History and Website Data

    As a last resort, you can try reinstalling the app. Note that this will removing all of your inventory boosters and lives from the game, so please do not doing this unless absolutely necessary.

    Let us know if this helps! 👍😊

    If it's still not worked after you try following all of these steps, please share your thoughts on levels HERE! 💎😉

    Also thank you for continuing to play Diamond Diaries Saga with us together! 💎🤗

    Have a wonderful and sassy day! 💎😄

  • nicovanruler50
    nicovanruler50 Posts: 2

    Level 1

    Look @ this screenshot please. You can see the diamonds hanging in there. I tried the steps as you told me but it won't work😭

  • Diamond_Lim
    Diamond_Lim Posts: 171,238

    Hi again! 👋😊

    Oh dear! We are so sorry to hear about you are still stucking on this level due to this problem right now after you did try following all of these solve steps and try playing this level again. 🙁

    The best course of action is to open a support ticket. You can checking the post below to see how! 👇😊

    How to contact Player Support from the game to report an issue!

    Their team is available 24/7. Thanks in advance! 🤗

    Or please share your thoughts on levels HERE better! 💎😉

    Also thank you for continuing to play Diamond Diaries Saga with us together! 💎🤗

    Have a wonderful and sassy day! 💎😄

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