Game will not load on laptop windows 10

Hi @pancho1 and welcome to Community

Could you double check if you can load the game with incognito / private window? You can open such a window by right clicking on the browser icon on your desktop or from the browser settings which you can find from the right top corner of your browser. 

Thanks for checking though! If you're still having trouble could you add a screenshot of the game trying to load, please? 

Try adding the whole screen into the picture.