Stuck on loading screen

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Answers

  • QueenRaffieQueenRaffie Posts: 517 Community Manager
    Hello @Jefferson5

    Yes, I understand. But would you be so kind to send me the video record? It would be very helpful to us to see it. You can attach the video from the "Attach file" tool (see below) 

    Thanks and have a Sassy day :3

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  • Jefferson5Jefferson5 Posts: 13
    Here is a screen recording trying to play with my profile
  • Jefferson5Jefferson5 Posts: 13
    I have the screen recording in my photo library but when I go to attach out of my photo library the screen recording doesn’t show up just my photos do any ideas
  • QueenRaffieQueenRaffie Posts: 517 Community Manager
    edited November 12
    Hey @Jefferson5

    I think the best and fast would be either one of these options: 
    Youtube. You can upload it in your youtube channel and share with me the link? If you want you can send me a PM with it. 
    Wetransfer link: https://wetransfer.com/ Just upload it here, select link and then send me the link for me to download the file

    Here you have the examples: 
    Upload the file first 


    Click on the circle with little dots to choose Link: 


    Click on transfer. YOu will get the link and so you can post it here 

    Hope that helps you! I'm waiting for it to send it to the Studio 

    Thanks :3

    Celebrate with us our Community Anniversary HERE! 



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  • Jefferson5Jefferson5 Posts: 13
    Hope this works thanks
  • QueenRaffieQueenRaffie Posts: 517 Community Manager
    Hello @Jefferson5 :)

    Thank you for sharing the video with me. I was able to download it and I'm passing all your info and video to the Studio. Let's see if they can work their magic ;) 

    Thanks and have a Sassy day :3

    Celebrate with us our Community Anniversary HERE! 



    Diamond Diaries Saga- Win a badge and Gold Bars here
    Bubble Witch - Win Gold bars here! 
  • QueenRaffieQueenRaffie Posts: 517 Community Manager
    Hello @Jefferson5 and @zaboukiss :)

    I have talked with the Studio and they told me they released a new version. 

    Have you checked it out? Are you still experiencing this issue anyway after the update? 

    Have a Sassy day :3



    Celebrate with us our Community Anniversary HERE! 



    Diamond Diaries Saga- Win a badge and Gold Bars here
    Bubble Witch - Win Gold bars here! 
  • Jefferson5Jefferson5 Posts: 13
    No still having the same problem stuck on loading screen when using my profile I did the update from last week if that’s what they were referring too didn’t fix the issue thanks
  • QueenRaffieQueenRaffie Posts: 517 Community Manager
    Hi @Jefferson5

    Thanks for the info! I forwarded it again to the Studio and they are investigating it. As soon as they update me I will let you know :) 

    Have a Sassy day!

    Celebrate with us our Community Anniversary HERE! 



    Diamond Diaries Saga- Win a badge and Gold Bars here
    Bubble Witch - Win Gold bars here! 
  • Jefferson5Jefferson5 Posts: 13
    Still no fix for this issue of being stuck on the loading screen when playing under my profile? All other king games work when my profile is loaded thanks
  • Lola_PopLola_Pop Posts: 453 Community Moderator
    Hello @Jefferson5 !

    Thanks a lot for your patience. <3 QueenRaffie has been talking to the Game Studio, and we'd need some more information if it's possible.

    Can you remember which two cities you visited last in the game? 

    ❤️Come together and discover the Community here❤️
    Celebrate our 1st Community Anniversary with us! 
  • Jefferson5Jefferson5 Posts: 13
    No it’s been almost 2 months since I’ve been able to play the game can’t remember where it was at can send you my login info privately if you want to try that 
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