Stuck on loading screen

LadyRaffie · November 2019

Hello @Jefferson5

Thank you for sharing the video with me. I was able to download it and I'm passing all your info and video to the Studio. Let's see if they can work their magic

Thanks and have a Sassy day

LadyRaffie · November 2019

Hello @Jefferson5 and @zaboukiss

I have talked with the Studio and they told me they released a new version.

Have you checked it out? Are you still experiencing this issue anyway after the update?

Have a Sassy day

Jefferson5 · November 2019

No still having the same problem stuck on loading screen when using my profile I did the update from last week if that’s what they were referring too didn’t fix the issue thanks

LadyRaffie · November 2019

Hi @Jefferson5

Thanks for the info! I forwarded it again to the Studio and they are investigating it. As soon as they update me I will let you know

Have a Sassy day!

Jefferson5 · November 2019

Still no fix for this issue of being stuck on the loading screen when playing under my profile? All other king games work when my profile is loaded thanks

Lola_Pop · December 2019

Hello @Jefferson5 !

Thanks a lot for your patience.

QueenRaffie has been talking to the Game Studio, and we'd need some more information if it's possible.

Can you remember which two cities you visited last in the game?

Jefferson5 · December 2019

No it’s been almost 2 months since I’ve been able to play the game can’t remember where it was at can send you my login info privately if you want to try that

LadyRaffie · December 2019

Hello @Jefferson5

Thanks for the answer! I just talked with the Studio and have some good news! They were able to fix your issue and you will be able to play again in the next game app release that it should be between today and tomorrow!

Hope you can back to play and enjoy the game at its fullest!

Have a SASSY day

Stuck on loading screen

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