Johnny_Ryall

Royalty

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello Leslie, This is our community site, so we encourage players to talk, provide as much information as possible when posting so people know what's up. The Daily Reward is a feature that's not available to all players, it gets tested and sometimes we release a new version which is why it will reset. The other possibility…

Hello, It looks like you might need to connect to your Kingdom account using the same email. Open the app and go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials. Kind regards, Johnny

Hello Kathleen, I'm sorry to hear that this happened. Please follow the steps here and this should ensure that the game runs smooth from here on: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny

Hello Eudean, It does sound like there is an issue with the tablet that is stopping both your progress synchronizing and also your purchases. I recommend deleting the app, logging out of Facebook and installing both apps again to reconnect. I have also sent you a private message regarding the purchase. Kind regards, Johnny

Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure first that you are logged in to the…

Hello, Thank you for posting. Could you please provide a screenshot of this message so that I can look at it. Thank you for your co-operation. Kind regards, Johnny

Hello, Please check out our amazing blog for further information about this: https://care.king.com/en/blog/article/stellas-home Kind regards, Johnny

Hello Nissim, The Facebook version of the game is generally always 15 levels ahead of the mobile version so when you're playing the latest levels like you are now, it's not possible to synchronize as the new levels don't exist on mobile yet. I hope this answers your question. Kind regards, Johnny

Hello all, Please refer to this thread for further information: https://care.king.com/en/candy-crush-jelly-saga/experiencing-a-problem-passing-level-255-in-candy-crush-jelly-saga Thanks, Johnny