JustPlaying

Royalty

Hi Helen, I am sorry that you have experienced an issue with your purchase. Please follow the instructions in this link to resolve : https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Sorry for the inconvenience

does it load if you open it without using the facebook login?

Hi Andrea, I am sorry that you have experienced an issue with your purchase. Please follow the instructions in this link to resolve : https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Sorry for the inconvenience

Hi mistyrowe75, I am sorry that you have experienced an issue with your purchase. Please follow the instructions in this link to resolve : https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Sorry for the inconvenience

Hi Rosa, It looks like maybe you were not logged in with Facebook, not syncing or were logged in with a King accout. Try logging out then logging in with the King option (orange) Please see this blog here for the steps to follow if you have lost your progress. The Blog includes lots of steps on how to fix this problem…

Does it load if not logged into facebook?

Hi Tage, Yes there are 2 ways to save you progress. With a Facebook account and a King account. You may have setup a King account before so try logging in with the orange button instead of Facebook. If you are still having issues please see this blog here for the steps to follow if you have lost your progress. The Blog…

Hi Robin, I am sorry that you have experienced an issue with your purchase. Please follow the instructions in this link to resolve : https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Sorry for the inconvenience

Hi Dee, You mention new email address. Where you playing with a different email on Kingdom before? If so log in with that email and change it to your new one. Once logged in with your old email click on settings in the top right then account and over write your email with your new one.

Hi Jennyg, Thank you for posting on King care. Please see this FAQ for troubleshooting crashing on IOS https://care.king.com/en/blog/article/is-your-game-crashing-on-an-ios-device