Comments
-
Hi Sabrina, Are you having the same issue on other web browser or on a mobile device? I will forward to a mod in the meantime
-
Hi Cherry, On your phone usually pressing and holding the app icon will give the option to uninstall. Then you can reinstall from the app store. On Facebook in the top right you can click on more beside my games then the cog wheel of the app you wish to remove. At the bottom of that window click remove app. You can add…
-
the only other thing I can think to try that usually fixes in removing and re-adding the game to Facebook :(.. Boosters/lives maybe lost but progress and bars stay
-
Are you able to try on Chrome?
-
Hi Brigitte, Please follow this link for language options: https://care.king.com/en/alphabetty-saga/unsupported-language Unfortunately the boosters would stay on the device you collected them on :( Unless they were ones bought with real money? If so, they could be returned. Its usually better to use them up on the old…
-
Hi Schunter, I am sorry that you have experienced an issue with your purchase. Please follow the instructions in this link to resolve : https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Sorry for the inconvenience
-
Hi Ian, Check the date on your phone. is it today or in the past?
-
Where you able to follow the other steps in the FAQ such as clearing cache and cookies and making sure adobe cache is cleared and up to date?
-
Hi Anke, What is the browser you are using? Does it load if you use a different browser? Please see this for common loading fixes: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
-
Hi Sabrina, Please follow this link for language options: https://care.king.com/en/alphabetty-saga/unsupported-language Sorry for the inconvenience Are you still getting this error? If so when does the error occur?
