Kevin_

Game Expert

Comments

  • Hi @ladyrebel, I am sorry to hear that you are not having the best experience. Regarding signing in what trouble were you facing as I see you were finally able to. As for the Yeti draw tickets issue, could you please try some steps to ensure everything is working correctly: *Restart: Force close apps and restart your…
    in Yetis draw Comment by Kevin_ April 3
  • Hi @MarilynRules, I am sorry to hear that you are having trouble accessing Ads. We usually recommend these steps to make sure that everything is working correctly: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of free storage…
    in Advertisements go to blank page Comment by Kevin_ April 3
  • Hi @RevsUZB, I am sorry to hear you are not seeing the Leagues as your friend does. Please note that the game studio usually run test with these features that may cause them not to be available for everyone and perhaps alternate with different challenges instead which is why you are no not seeing the feature while your…
    in Different gameplay situation? Comment by Kevin_ April 2
  • Thank you for confirming that. I am guessing that no changes so far right and the feature is still missing. I will make sure to report this with the team so we can look into further and work on future improvements. Thank you very much!
    in Level Rush Disappearing Comment by Kevin_ April 2
  • Hi @estherl66, It looks you are in fact in the last level available at the moment. Please check out this thread we have prepared so you always know which is the latest level: What is the latest level in Candy Crush Jelly Saga?
    in No new owls Comment by Kevin_ April 1
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…
    in comment faire Comment by Kevin_ April 1
  • Hi, @Jon1968, I am sorry to hear that the level rush feature has gone missing after only two levels. I certainly understand how this affect your enjoyment as you have also faced these other troubles. Could you please help me confirm the game version you have installed? Also what device make & model are you using and what…
    in Level Rush Disappearing Comment by Kevin_ April 1
  • Hi @Giovanna0410, I am sorry to hear that you have not received your Weekly Challenge rewards. Please check out our Help Center + chat bot. Then follow the Chat With Us option, you can then reach out to Player Support to obtain help with your missing rewards ensuring that your receive a reply as soon as possible. However…
    in Weekly Challenge has ended. I didn't ger my first prize gift. Why? Comment by Kevin_ April 1
  • Hi @westontemple2012, The objective of level 118 is to clear the toffee swirls and frosting from the board with the given moves. Keep in mind that frosting has several layers so it might take a few matches until cleared.
    in Level 118 objectives and moves Comment by Kevin_ April 1
  • Thank you for the input and following my recommendation. Yes I was exactly referring doing this: "I also modified other setting (App>Candy crush solitaire>preffered language>English) but not working (tried switching on and off my phone)" That is too bad it did not work😪. Thank you again for the recommendation and…
    in Character corruption issue Comment by Kevin_ April 1
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