Comments
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A number of people have been reporting this problem, hopefully the team is looking into it and will fix shortly.
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I would try to log in with your email address, and if you're not sure of the password, try to recover it. Progress is usually linked to an email address
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Their progress may have been connected to an email address of theirs. Have you tried to recover a password through an email that they use?
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If you are trying to change your profile picture here, you can choose from a selection under Edit Profile :)
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Was your credit card charged for the purchase? If not, it may have not even gone through.
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The ads feature comes and goes for players. If you've made a purchase in the ingame store, then it disappears forever.
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Ads aren't always available for everyone. And if you make a purchase in the store, they disappear forever.
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I will mention that some events come and go without notice… Hopefully that is not what has happened to you!
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If you have made a gold purchase, you may not see ads anymore as they disappear permanently.
