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I was on 10100+ level but due to an issue it restarted again from level 1, how can I get my 10100+ levels back? I've lost my levels before creating ac account.
Thanks a-lot @PummyRaj 🤗
Hello again @SMZJ🤗
Please follow below steps to contact Player Support team👇️
Once you submit your complaint, you will receive an automated email. Please ignore that and wait for (up to) 72 hours to receive reply from a real agent! If you have not heard from anybody after 24 hours, please send a reminder and inform them that you are still waiting for their assistance.
Contacting the King Player Support team is in general time consuming process! Hence, I request you to be patient🙏
Thanks for the Guidance @PummyRaj, can you please guide me more that how can I
contact the King Player Support team directly from your game App.
Hi @SMZJ🤗 Thank you for replying back!
Yes, of course! Since you have created an account now, all you need to do is — log into the game and contact the King Player Support team directly from your game App.
Please let me know if you need further assistance with sending your complaint!
No, I've been playing game without any email.
I was playing game without any account, neither Facebook nor King account. My progress was not saved but now I've created an account, so is there any chance of getting me those levels back??
I would try to log in with your email address, and if you're not sure of the password, try to recover it. Progress is usually linked to an email address
Hello @SMZJ🤗 Welcome to the King Community!
I am sorry to hear that you are experiencing an issue in your game with the level progress!
Did you your game before either with Facebook or King account? If so, did you make sure that you are logged into your game with that account?
Which device are you using to play the game?
Please reply back by typing below. If you have any screenshots, please share by tapping on the 2nd icon located in the bottom left corner of comment box🍫🍬🍫
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
