QueenB

Community Manager

Comments

  • 22 000 levels later and Candy is still serving milestones like a legend 👑 Good luck everyone joining the contest, and I hope lots of you get to enjoy those sweet rewards 🍬✨
    in 🎉Celebrate Level 22,000 for a chance to win gold bars & receive 2 UFOs!🛸 Comment by QueenB 2:59PM
  • Hi @TPane and sorry you're still struggling. From your messages, it sounds like the game is sometimes not giving you the full extra help options after a level, or it starts to load them and then cuts out, which means you miss the extra moves, boosters, or even lose Gold Bars and your streak. I can understand why that would…
    in LOOSING OUT ... Comment by QueenB 2:56PM
  • Hi @Congthang2005 What you’re seeing is not an issue. The team is currently testing a change where some players go straight to the Saga map when opening the game, instead of first seeing the menu screen with the Play button. So if your game now opens directly on the map, that is expected as part of the test. Of course, if…
    in Why the game just go straight to the level map? Comment by QueenB 2:46PM
  • Don't miss out on the Level 22 000 Contest celebration HERE and get chance to win gold bars & receive UFOs 🛸 Claim your Level 22 000 badge HERE 😉
    in Newly Released Levels! Share your feedback on the latest episode 21 966 - 22 025 Comment by QueenB 2:39PM
  • Oh this is going to be GOOD 👀 The teams are ready, the mission is clear, and now it is time to see who will rise to the top. Good luck everyone and have fun 🏆🍭
    in 🥤Sodalicios Team Challenge🥤 Comment by QueenB 2:33PM
  • Hi @TeeWills Can you make sure you have the latest game app version installed?
    in level 3737 is not winnable, i have latest version Comment by QueenB 1:21PM
  • Hi @laurierrt Just wanted to check if you have been able to get your progress back? If you still need help, please check out Help Center for more support on how to get your progress back or let us know if you have already tried it and still need help!
    in I lost my progress. How do I get it back? Comment by QueenB 10:56AM
  • Yes, I’m checking whether this could be related, but to be honest, I’m seeing quite a mix of different reports in the recent crash thread, so I’m not fully confident there is one clear pattern there yet. This latest case looks a bit more specific, since the player seems to be getting stuck on the Super Color Bomb pop-up…
    in Super color bomb window freeze Comment by QueenB 10:51AM
  • Thanks for sharing the extra details, your screenshot, and your Game ID @1059447706 I’m going to report this so the team can take a closer look from our side. Please keep us updated if it happens again or if anything changes 😊
    in Super color bomb window freeze Comment by QueenB 10:50AM
  • Hi @Bs2512, How can we help you? We have a contest area HERE that you can participate on and get a chance to win Gold Bars but other than that, we don't give them away… There are features in the game that you can earn Gold Bars from, are you stuck on a level that is making it hard for you to progress?
    in Aide moi sur les lingots Comment by QueenB 10:25AM
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