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Lost game progress!

KellyCM
KellyCM Posts: 19
in Support

I am helping out my mother who open her favorite game today and discovered that all her progress was gone. She doesn't have Facebook and i noticed that her iPhone had updated her phone.

Could this be the reason she lost her progress? I have updated her phone many times and this has never happened, hope anybody knows how to fix this. 

Answers

  • Brenda_Bear
    Brenda_Bear Posts: 85

    Level 3

    Is she synced with another device? if not set up a FB page (purely for a game)  so it doesn't happen again. 

  • Brenda_Bear
    Brenda_Bear Posts: 85

    Level 3
    edited December 2014

    Just been asking for you, have you saved the app on icloud, if so you could reinstall the backup. Just click settings, restore.

Hey! Would you like to give us your opinion?

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