Games/ Farm Heroes Saga/ Support
👉 Claim your 7th Bday badge + a chance to Win Gold Bars 🥳 HERE
👉 Beat our Level Designers score 💃 💪 HERE
🔥 Hot right Now in Farm 🌶
📊 Would You Rather Play on a Team or Alone? VOTE 👉 HERE

Farm Heroes Sage - Device Incompatible

Chris_HChris_H Posts: 3
in Support

Hi - Since I factory reset my Android Tablet (Lenovo Yoga 10), I am unable to re-install Farm Heroes Saga. The App Store notes that current version is incompatible with my device - even though it was loaded and working prior to the reset. Please advise. Thanks.

Flag · Helpful Woah! Sweet Love Haha

Answers

  • Lady_ChooLady_Choo Posts: 13,962 Farm Moderator

    When you restored your tablet did you make sure that the android system wasn't due an update too? Make sure that the android system is up to date and check all your google play services are updated too.



    Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓 
    🐥Life's not about counting chickens. Unless they all escape their coop of course! 🐤
    New contests! 🍓  Win boosters in the Farm Heroes area 🍓 Win beans 🐤

    Farm heroes addict collecting cropsies since 2013. 

    Flag · Helpful Woah! Sweet Love Haha

  • Hey! Would you like to give us your opinion?

  • Chris_HChris_H Posts: 3

    When you restored your tablet did you make sure that the android system wasn't due an update too? Make sure that the android system is up to date and check all your google play services are updated too.

    Have checked Android system is up to date - it is - but will check Google Play Services.
    Flag · Helpful Woah! Sweet Love Haha
  • StuckInATreeStuckInATree Posts: 4,900 Level 2

    Found this, apparently following this has helped some with this problem!

    1) Go to your apps folder and click on the 'settings' icon

    2) Scroll down to the section called 'apps' and click on it

    3) Scroll down to 'Google Play Store' and click on it

    4) Click 'Clear Data' and click OK on the 'Delete app data' dialog box

    5) Restart your phone and you should now be able to download the game.

    Flag · Helpful Woah! Sweet Love Haha
  • StuckInATreeStuckInATree Posts: 4,900 Level 2

    Scrap my last post, you can download the game straight from the King.com site, the problem seems to be with the Play Store.

    Flag · Helpful Woah! Sweet Love Haha
  • Lady_ChooLady_Choo Posts: 13,962 Farm Moderator

    When you restored your tablet did you make sure that the android system wasn't due an update too? Make sure that the android system is up to date and check all your google play services are updated too.

    Also, having had the same issue, if you go to the game on the Facebook app on the phone or tablet, and click go to game, it gives it a kick and it appears in the play store :)


    Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓 
    🐥Life's not about counting chickens. Unless they all escape their coop of course! 🐤
    New contests! 🍓  Win boosters in the Farm Heroes area 🍓 Win beans 🐤

    Farm heroes addict collecting cropsies since 2013. 

    Flag · Helpful Woah! Sweet Love Haha
  • NemelinNemelin Posts: 1

    Scrap my last post, you can download the game straight from the King.com site, the problem seems to be with the Play Store.

    When tying to dowload the game from king.com it just redirected me too the play store and "device incompatible" still therethere - any other ways of getting past this?
    Flag · Helpful Woah! Sweet Love Haha
Sign In or Register to comment.