refund

Julie_Mcdowall

how do i get a refund when my two autistic kids managed to purchase gold bars and play games on my phone

Wunderbaum

Hi Julie!

Please see this thread: https://care.king.com/en/candy-crush-soda-saga/gold-bar-pack-purchased-by-a-3-year-old-in-error-i-need-a-refund

I think the best solution is to set up a pin code protection on your mobile, so that purchases can't be done accidentally.

VA_Chupacabra

It's not just a King issue.  Contact Apple or Google since all purchases go through their app stores.  Unauthorized purchases by minors should be refunded, especially the first time.  I have had this done by Apple, who then often help explain how to password-protect your future purchases.