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Hi Ana!
You didn't write which tablet and iOS you are using so it's a bit difficult to help without knowing.
I wrote a lengthy answer for iOS device troubleshooting here: https://care.king.com/en/bubble-witch-2-saga/bubble-witch-saga-2-still-updating-after-2-weeks
If you are using iPhone or iPad then I'm sure it will help you solve the issue.
Cheers :-)