Lost my Carrot game Rewards, How do I get them back?

Heather_Dewey

I won the carrot game and received the bonuses but never received the beans.  I got the last prize and had the 5000 beans for 5 minutes and then they were gone.  How do I get them back.  This is the second time that this has happened.  

aCe

If you had them are you sure you didn't use them against Rancid or on an animal companion for example. 

In this thread the moderators have said that boosters in the game are non refundable so I don't think you can get them back as they were free. 

https://care.king.com/en/candy-crush-saga/boosters-messages