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When I try to play the claim your crown bonus game, the whole game shuts off. I have tried turning off my ipad, & deleting the game & reloading it. It is still happening. What can I do?
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Hi Becky,
Which iPad version do you use for the game?
There are certain older versions of the iPad that are no longer compatible with the game.
Please see this thread for further information: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash
Kind regards,
- Mark, Team Care
