Can't connect to facebook says disconnected and earn stars for animal helpers but its not recognised

Tiff-2

Have a wifi and says disconnected from facebook and animal helpers are grey when i have earned the stars

KingsPinn

I think maybe it's because you need to be connected to get the companions? Try the tips here in this thread and see if they help to get your game connected to Facebook again: 

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android