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When the level ends and pop-up appears to say why you didn't pass it, what does it show? It will normally tell you why you didn't complete it. King have a thread about passing levels and the game not recognising it:
https://care.king.com/en/candy-crush-saga/i-passed-the-level-but-the-game-didnt-recognise-it
You can also maybe try the steps here to clean up your browser a little:
https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out