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Additional information for troubleshooting
If you experience a technical issue, we may request some additional information to assist you with your enquiry.
Occasionally, to fully understand the problems you are encountering, we may require a screenshot from your device. It is also best practice to do this whenever you encounter a problem. Please follow the instructions from this website: http://www.take-a-screenshot.org
If you are playing the game on Facebook or King.com, we may need to know which browser you are using. Please provide us with the information that appears when you visit this link: https://www.whatismybrowser.com
If you are playing the game on a mobile device, it would be great if you could provide as much detail as possible about your device, including:
- Model number
- Operating system
- Storage available on your device
- Version of game installed (this information can be found under the description in the app store)
Kind regards,
- Mark, Team King Care
Answers
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My name is Johnny, I am a moderator here on the King Care site. Due to a technical error this post did not appear on the site.
I apologise for this, rest assured this is being looked at to ensure that it does not happen again.
If you still have a query then feel free to use the site for help or post your question again so our community can assist you.
Kind regards,
Johnny
