can't sync with facebook

Ashley_Arnould

I´m on level 300 something and am logged in with my king-account, but I can´t sync it with my Facebook-account. It always puts me back to level 1. I would be very grateful if anyone here could help me. Thanks in advance! I have this problem with Pet Rescue, Jelly, basically all the king games.

KingsPinn

Firstly I would run through the steps here: 

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios 

What device do you have, is it an old iOS device or quite new?