Issue with game

Dottie_Frederick

cannot make purchases keeps cycling saying there is an issue

very frustrating ready to uninstall game

Cezdiamond

Hi Dottie- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem making purchases on your device.

Please could you try the following? 

Here are a few steps which fix the vast majority of issues:   

- Open the game on your Apple Device.

- Try to make a purchase.If you receive the error message then please close the pop-up screen.

- Select the Menu option in the bottom left hand corner and sign out of Facebook.

- Double click your home button and swipe all the open apps off the screen.

- Now turn your device off and leave it for two minutes in order to clear the cache.

- Finally, please reconnect to Facebook and then try to make a purchase again. 

Let me know how you get on :-) 

Have a Farmtastic week!