We're aware of an issue with Facebook purchases for all King Games and our team is on it. π οΈ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
Now there has been some time that there was not this game, but this additional game sometimes does this...and also sometimes not collect the prize at the end of the game.
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.