I can't send gifts or ask friends for anything, It says I have none at this time???

Blondee50

Every time I try and send gifts it looks like it is sending them and then it is back green and they were not sent. Also I hit ask friends for help and the area is blank with no friends at all??? This has been happening for the last 4 days.

Wunderbaum

Hi Blondee50!

Have you tried playing the game on King.com? I've never had any issues after switching so it might work for you as well.

I saw on another thread a step by step instruction on how to transfer your game progress to King.com:

1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)

2) Choose Account

3) Enter your password

4) Click on Synchronizing/ Connect to Facebook

5) Click on the two arrows to initiate the sync

You can see the tutorial here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website 

Once done your progress is synchronized and you should now be able to send and receive help without any issues.

Cheers :-)

Lady_Choo

Hi Blondee50.

Good advice there from the other poster about playing on King.com. A lot of the problems caused playing on Facebook, are Facebook's issues, not Kings and unfortunately there is nothing King can do to sort this. However, unless you have a lot of playing friends on King.com, you don't always have enough people you can ask for lives. The reason I don't use it. 

There are a few things you can try to, to see if it sorts out the issue first, have a look at this link for help

Facebook woes